Name Not Being Added

  • dotedison

    (@dotedison)


    4 years ago

    When a card is processed, even when the user enters in their Card Holder Name, the name is not showing up in CardPointe. That field is just left blank, even though the other information is included, and the card runs correctly. We’re just not sure what could be causing the name to not be pulled in as well.

Viewing 1 replies (of 1 total)
  • Plugin Author cornershop

    (@cornershop)

    Apologies for the late response here, but could you please email [email protected] with more information about this? Looking into the code, the cardholder name appears to be passed to CardPointe correctly, so we’re hoping you can share more information specific to this particular user or your specific form setup that can help us with further troubleshooting. Thanks very much! – Chelsea

Viewing 1 replies (of 1 total)
  • The topic ‘Name Not Being Added’ is closed to new replies.