Name field not found

  • Resolved ultra123

    (@ultra123)


    8 months ago

    Hello!

    I saw today that in the orders of my website, the label with the names of the clients, respectively the ID of the order, is no longer displayed. It should be mentioned that these data are saved if you click on the order, but not on a simple preview. Thank you for your attention! I expect an answer ASAP!

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello ?? @ultra123,

    Thanks for reaching out.

    I understand that you’re unable to see the client names and order ID on the order preview on your website.

    So that we can have a visual understanding on how you’re able to view this, could you please share a screenshot from your end? Here’s how to make a screenshot: https://wordpress.com/support/make-a-screenshot/.

    You can use a screenshot sharing software like https://snipboard.io/, then follow the instruction on that site and share the direct link here.

    Looking forward to your reply.

    Thread Starter ultra123

    (@ultra123)

    Hello!

    On the PC there is no problem, everything looks ok. On mobile instead, this “#” appears, which replaces the order’s name and ID. Therefore, the screenshot is from mobile.

    HERE’S THE SCREENSHOT!!!

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello ultra123

    Thank you for your reply.

    That is intentional because there is not enough space to show the order number and the customer name.
    If we force it to show these details, it will look like this with overlapping text.

    Let me know if you have more questions.
    I am here to help. ??

    Best regards.

    Thread Starter ultra123

    (@ultra123)

    Oh, thanks you!

    No more question here, you can close the topic, thanks a lot! <3

    Hi @ultra123,

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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