Name/email not showing

Hi @alexanderlabrie,

Thank you for getting in touch, we do appreciate your time.

Please may I ask you to update to version 8.0.36 in an attempt to resolve this issue?

We recently released 8.0.36 which adds a tremendous amount of stability and resolves issues with chat session data retention. I believe this should resolve your issue

It’s still missing. When the chat is initiated, i.e. before any messages are sent either way, the live agent’s window shows “Guest no email set” at the top right at least when using the local server. The agent is unable to greet the customer by name in the first message as a result.

Same issue here. The name of the visitor is always “Guest”. If I enable the option “Advenced Features -> Use our server to handle chats” the name is shown.

Hi @alexanderlabrie & @ahog,

Thank you for your continued time and patience on this one.

This is definitely out of the ordinary and as such I would like to work with you to get to the bottom of this as soon as possible so that we can find a solution.

Please may I ask you to reach out to us here: https://wp-livechat.com/contact-us/ – So that we can continue this discussion directly and find a solution as soon as possible for you.

We should then be able to identify and resolve the issue at hand.

Any update?

Note that this is not resolved.

Hey there, not sure why this was set to resolved, i’ll take a look into that. In regards to the issue itself, you’re right, it seems that this issue was introduced a few versions ago.

We’ll be fixing this for the upcoming release of the plugin in the next couple of weeks. My apologies for the inconvenience this issue may have caused.

Same issue here. When do we get an update?

@dylanauty

Someone has posted a solution for the problem here. I get the info via email. But the post is not visible here anymore. Do you have deleted the answer? Why?

I have experienced the same issue, is there a solution?

I am having the same issue, any update? I have installed version 8.0.37?

Hi there,

As per my previous reply. A new update is incoming that will contain over 300 fixes (including a fix for this).

Generally the new update will be more secure than the majority of plugins out there and the various minor and major bugs that you’re experiencing will be fixed. Not to say that everything is fixed, but the vast majority will be indeed fixed.