Mysterious redirect of a page

  • Hi,

    Suddenly one of my WP pages is redirecting to another page in the site, which doesn’t exist.

    You can see this in action: https://skol.ca/learn
    is being redirected to
    https://skol.ca/en/educatif/

    This second page has never existed on this site, and there was never an older installation of WP that it could be referring to. The site has been functioning normally since August. There are no Redirect plugins installed.

    I’m using WPML and the French equivalent of /learn is /apprendre, and that page is working fine:
    https://skol.ca/fr/apprendre/
    as are all the other pages on the site.

    Has it been hacked? Any ideas how to resolve this?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    Has it been hacked?

    haard to tell.

    First off, have you tried:

    -deactivating ALL plugins (yes, all) temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.

    Thread Starter coriander

    (@coriander)

    Thanks I will try those options. In the meantime, renaming the permalink for that page seems to have resolved the problem but there must be something else going on.

Viewing 2 replies - 1 through 2 (of 2 total)
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