MySQL Version

Hi @mosaicinspiration,

In order for us to investigate the issue, could you please share the System Info details on WPForms ? Tools ? System Info?

If your MariaDB version is 10.6.14, this should be showed in the System Info, and here’s an example: https://a.supportally.com/i/XlBUoG.

Also, please share the URL where are the forms which break almost daily. And how are you fixing the forms?

Thanks, and please let me know!

Hi @mosaicinspiration,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi

We have 4 websites :-
https://www.okajaro.com.au/ - this contact form breaks regularly

https://www.atmupgrade.com.au/ - this contact form breaks regularly

https://www.trailerplans.com.au/ - this contact form works

https://mosaicinspiration.com/ - this contact form works

The OKAJARO and ATMUPGRADE contact forms often are not working … when you click SUBMIT – a message comes up To contact the administrator

I then go and check the site – update any plugins, then it would works again (I have now enabled automatic updates for all plugins)
Still it keeps breaking occasionally
If I go into WP Forms contact form, click SAVE – it works again.

In trying to figure out what is wrong, I have discovered that the WPFORMS Webserver Configuration MySQL Version reflects 5.5.5, however our host IPVentra has confirmed that this is not correct, our MySQL is 10.6.14-MariaDB - MariaDB Server

This is the information from OKAJARO’s WPForms ? Tools ? System Info Begin System Info

-- WPForms Info
Lite: Jan 11, 2020 @ 4:11pm
Lite Connect: Backup is not enabled. Previously was enabled since Aug 4, 2023 @ 10:20am
-- Site Info
Site URL: https://www.okajaro.com.au
Home URL: https://www.okajaro.com.au
Multisite: No
-- WordPress Configuration
Version: 6.3.1
Language: en_AU
User Language: en_AU
Permalink Structure: /%postname%/
Active Theme: Okajaro Astra Child Theme 1.0.0
Show On Front: page
Page On Front: Home (#549)
Page For Posts: Unset
ABSPATH: /home/tra49141/public_html/okajaro.com.au/
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Disabled
WPFORMS_DEBUG: Not set
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed
Revisions: Enabled
-- WordPress Uploads/Constants
WP_CONTENT_DIR: /home/tra49141/public_html/okajaro.com.au/wp-content
WP_CONTENT_URL: https://www.okajaro.com.au/wp-content
UPLOADS: Not set
wp_uploads_dir() path: /home/tra49141/public_html/okajaro.com.au/wp-content/uploads
wp_uploads_dir() url: https://www.okajaro.com.au/wp-content/uploads
wp_uploads_dir() basedir: /home/tra49141/public_html/okajaro.com.au/wp-content/uploads
wp_uploads_dir() baseurl: https://www.okajaro.com.au/wp-content/uploads
-- WordPress Active Plugins
Astra Pro: 4.1.7 (needs update - 4.3.0)
CAPTCHA 4WP: 7.3.1
Elementor: 3.15.3
Elementor Header & Footer Builder: 1.6.15
Email Address Encoder: 1.0.22
Google Analytics for WordPress by MonsterInsights: 8.19
LiteSpeed Cache: 5.6
Meta Tag Manager: 3.0.2
Redirection: 5.3.10
Starter Templates: 3.4.0
UpdraftPlus - Backup/Restore: 2.23.9.26
Wordfence Security: 7.10.3
WP-Sweep: 1.1.8
WPForms Lite: 1.8.3.1
Yoast SEO: 21.0
-- WordPress Inactive Plugins
-- Webserver Configuration
PHP Version: 7.4.33
MySQL Version: 5.5.5
Webserver Info: LiteSpeed
-- PHP Configuration
Memory Limit: 256M
Upload Max Size: 128M
Post Max Size: 128M
Upload Max Filesize: 128M
Time Limit: 300
Max Input Vars: 3000
Display Errors: N/A
-- PHP Extensions
cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed
-- Session Configuration
Session: Disabled End System Info

Hi @mosaicinspiration,

Thanks for all the information!

About this:

The OKAJARO and ATMUPGRADE contact forms often are not working … when you click SUBMIT – a message comes up To contact the administrator

It seems you’re having a form submission issue.

Please know that problems with form submission often result from a conflict between the cached site and the anti-spam protection feature in WPForms. I recommend taking a look at our guide on troubleshooting cache settings.

To fix this kind of issue, there are some options:

1) Set a site cache lifespan of around 45 hours should be sufficient to avoid submission errors. For this, you could check the settings in the LiteSpeed Cache plugin. Or you could reach out to your host.

2) You can change the cache lifetime of the WPForms form token, and for this, please check out this article in the WPForms developer docs. Please note that this requires editing your website’s code, and is recommended for developers.

3) You can disable the anti-spam protection feature in your forms. If this works for you, you can use one of our other anti-spam options available on WPForms.

In case the issue continues even following the options above, you can enable WordPress Debug Mode and share the details. That way, we can try to provide further assistance.

Thanks!

Hi @mosaicinspiration,

We haven’t heard back from you in the last days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!