MyAccount Page (When Logged Out) Foreign Language Issue on Toggler

Anyone can help on this case? Thank you!!

Have you checked the list of pages for a page called “My Account” – it should have only this on it:
[woocommerce_my_account]

Check also the My Account endpoints at Dashboard > WooCommerce > Settings > Accounts.

Google translate tells me that the foreign language is latin, and this is not one of the locales available to WordPress according to this list of locales. Neither does the translation make any sense in this context.

Latin is sometimes used as a placeholder to be substituted with custom text. What theme are you using? If you are using a theme which features WooCommerce support, check Dashboard > WooCommerce > Settings > Accounts tab or nearby tabs for anywhere where this text may be replaced. Also look in Dashboard > Appearance > Customise. If you are using a commercial theme, consider asking the vendor’s support service about this.

A less palatable explanation is that your site has been hacked. Run the page url through the scanner at: https://sitecheck.sucuri.net/scanner/
There are other free security page scanners on the internet, use as many as you can find. Does your site exhibit any other suspicious behaviour? Hacks sometimes add unwanted links. You could check your site with a tool like the excellent Xenu which will produce a list of all links on the site. Sort them by name in the output screen and scan the list for anything that looks out-of-place. The funny url suffix looks suspicious.

If you suspect a hack, scan your PC and change all WordPress, hosting and FTP passwords for starters. There are further clean up resources if a hack looks likely.

If you would like to post the url to your site there may be other clues that could be gathered.

Hi lorro,

Thanks for your input. Very much appreciate it!

“My Account” – it should have only this on it:[woocommerce_my_account]
–Yes

Check also the My Account endpoints at Dashboard > WooCommerce > Settings > Accounts.
–It is set as Base Location: United States California Currency: US Dollar Allowed Countries: All Countries. I couldn’t find any placeholder either under woocommerce settings or appearance -> customise.

Hacking
–My site has a parameter attached to the end of the url: e.g. https://sitename.com/#sthash.GW8a3mbC.4GzLMp4a.dpbs
Does this look like a hack? I am not even sure what it is.

Run the page url through the scanner at: https://sitecheck.sucuri.net/scanner/
–Here is the scan result so it seems ok:
Malware Not Detected Low Risk
Website Blacklisting Not Detected Low Risk
Website Firewall Not Found Medium Risk PATCH AND PROTECT With Sucuri Firewall
Website Outdated Detected High PATCH AND PROTECT With Sucuri Firewall

It looks like I really have to dig into the code and find where those place holders are. ??

Thanks,

If you Google “#sthash” there is a lot of discussion about it. It may be coming from a Sharebar extension. If you have any social networking plugins, try disabling them temporarily to see if that fixes it.

If you are running a cache, turn it off and delete cached pages until the problem is resolved.

Further steps include: take a backup before proceeding, make sure your theme is up-to-date, turn off all plugins except WooCommerce. If that fixes it, reactivate them one-by-one to try to identify the one that is causing the problem. Try the default theme, TwentyFourteen, to be able to rule out any theme specific issues. Ultimately deactiveate and delete WooCommerce and resinstall it from a fresh download. Your products are safe in the database, but its settings need to be checked.

Yes I do have a few social sharing and social login plugins. So that might be a case. So as long as I use them, that string is just not removable?

Thanks lorro!

I would deactivate them temporarily to try to pin down the cause. If it is a social network plugin, it tells you its not a hack.

Haha lorro I find it! It is ShareThis plugin. Lol the string is so annoying.

Thanks lot!!!