My WP Dashboard is frozen due to this plugin

  • Resolved Luis Zarza

    (@zarza87)


    6 years ago

    Hi all,

    My WP Dashboard is frozen due to this plugin. https://mydomain/wp-admin/index.php is completely blocked. I cannot move widgets around, I cannot expand or contract widgets as I normally do.

    I know is your plugin because when I deactivate your plugin it functions perfectly, also when your plugin is the only one active and the rest inactive, the Dashboard will be blocked as well.

    Please help. This is only from the last versions of your plugin, within the last month or two.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Luis Zarza

    (@zarza87)

    Hello??

    No response to this?

    Hi @zarza87!

    If the latest version of The Events Calendar forces your website to crash, you may downgrade our plugin to a previous version: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

    That’s weird though that your dashboard is blocked when only TEC is active. Which version of PHP are you using?

    Cheers,
    Jeremy

    Thread Starter Luis Zarza

    (@zarza87)

    PHP version: 7.2.12

    It is weird, but could you have a look? I can maybe send you login credentials?

    Thread Starter Luis Zarza

    (@zarza87)

    Hello,
    I still don’t understand how this plugin freezes my Dashboard and when I say the Dashboard is the place in the Wp Admin where all the Widgets appear such as: At a Glance, Activity, Quick Draft, WordPress Events and News.

    When I deactivate your plugin they show perfectly again and even with all the others plugin inactive and your active the problem is still there.

    Please help me address the problem.

    Thread Starter Luis Zarza

    (@zarza87)

    Please see GIF here: https://imgur.com/a/YiW3YDD

    You will see how I try to open the Screen Options and to drag new widgets but it is all blocked and frozen. I can’t do anything.

    Thread Starter Luis Zarza

    (@zarza87)

    Ok, I just cloned my the website on different server and the widgets are available again. Do you have an idea why this could be?

    I mean what could be the setting to change on the original server to make it work.

    This are the server environments in both cases.

    New one:
    Server Environment
    Operating System: Linux
    Software: Apache/2.4.10 (Debian)
    MySQL version: MySQL Community Server (GPL) v5.7.24
    PHP Version: 7.2.12-1+0~20181112102353.11+jessie~1.gbp55f215
    PHP Max Input Vars: 2500
    PHP Max Post Size: 64M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    Original one:

    Operating System: Linux
    Software: Apache
    MySQL version: MySQL Community Server (GPL) v5.6.41
    PHP Version: 7.2.13
    PHP Max Input Vars: 1000
    PHP Max Post Size: 8M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    • This reply was modified 5 years, 11 months ago by Luis Zarza.

    Hey there,

    Thanks for reaching out ??

    Sorry to hear that you are experiencing difficulties.?

    If you enable WP_DEBUG, are you presented with any errors when this happens? Investigating your server logs may help give a clue to what’s going on here as well.

    Take care,
    Ed ??

    Thread Starter Luis Zarza

    (@zarza87)

    Ok, so I did what you suggested and I solved the problem.

    Thanks for support.

    • This reply was modified 5 years, 11 months ago by Luis Zarza.
Viewing 8 replies - 1 through 8 (of 8 total)
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