my wp admin product description is missing after I changed my theme

  • Resolved tracy321

    (@tracy321)


    12 months ago

    The product description section of my WordPress admin’s product page is blank, but when I open the website, I can see that the product description is normal. I recently changed the website template. I would like to ask how to restore the display of the product description.

    image: https://ibb.co/brKNt9k

    https://ibb.co/pZPyZJC

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support angelagrey

    (@angelagrey)

    Hi,

    Thank you for reaching out to us.

    Our plugin focuses solely on importing products from AliExpress to WooCommerce and displaying them on the frontend. I recommend reaching out to your theme’s support team for assistance with the product description display in the WordPress admin panel.

    Although it might suggest it’s due to your theme (the matter occurs when you changed the theme), I would still recommend running a full conflict test as described here:?https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    It’s very possible that another plugin other than the theme is causing the trouble, and this will help you identify the culprit.

    While processing conflict test, please keep only WooCommerce and our plugin ALD active.

    Best regards.

Viewing 1 replies (of 1 total)
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