My website won’t load

  • Hello.
    My page is: https://www.vanscsgo.com

    I am using the Zerif Lite template of wordpress, and everything is updated to the last version.

    The last time I edited something, it was a new YouTube video shown in the website. Since that (i think it was yesterday), my website can’t load.
    I can get into my administrators page, and I can only edit from there.

    Thing is, i can’t personalize easily from vanscsgo.com because it doesn’t load, and because of that i can’t edit the block where I have the YouTube videos.

    In the administration place i can’t find anything to edit this part of the website, so I can’t edit it.
    Can someone help me?

    Thank you,
    Pablo.

    • This topic was modified 8 years, 1 month ago by vanscsgo.
    • This topic was modified 8 years, 1 month ago by bdbrown.
Viewing 5 replies - 1 through 5 (of 5 total)

  • @vanscsgo

    The website is loading fine on my end.

    Your problem is the preloader (the loading screen).

    There’s something wrong with it. The website is fully loaded but won’t show because it’s behind the loading screen and the loading screen won’t go away like it’s supposed to.

    I can see the 4 Youtube videos towards the bottom of the screen.

    is the preloader a part of your theme or are you using a plugin to add it?

    Thread Starter vanscsgo

    (@vanscsgo)

    Hello.
    Yeah it’s the loading screen the problem I guess. It’s part of the theme, as I didn’t download any plugin to add it.

    As I can’t see my page (because it keeps going the preload circle on and on…) I can’t really do anything.
    Yes, it’s 4 YouTube videos what it should be there. So I guess it’s everything fine.

    What can I do to fix the preloader thing? As I said, it worked fine so far to me until 2 days ago (which was a coincidence that I added the forth YouTube video). What could happen?

    Thank you,
    Pablo.

    @vanscsgo

    There are many ways to approach this. Choose your poison.

    1- Turn off all of your plugins temporarily and see if that solves the issue (You can keep whatever application you’re using to edit the page on the front end if you have to)

    Or

    2- Revert back to the default theme and see if that solves the issue and then you can edit the content of the page then reenable your custom theme to check if the problem is sill there.

    Or

    3- Try to edit the content from the back end (admin). I don’t know how your theme works but you should look for a text widget under the “our team” section. That’s where the videos are located.

    Code for the page with the issue

    P.s: you can see that there’s an HTML code error in the span above the text widget that contains the videos, which may or may not be the cause of the issue.

    Or

    4- You can manually remove the preloader via browser dev tools (F12) to be able to edit the page then save it.

    Let me know if you need more help.

    • This reply was modified 8 years, 1 month ago by j09.
    • This reply was modified 8 years, 1 month ago by j09.
    Thread Starter vanscsgo

    (@vanscsgo)

    Thank you very much j09
    I didn’t know the content of that YouTube videos were on “Our team”, I’m a little unexperienced user of wordpress as I’m starting and really basic things.

    The problem was with a misscode </iframe> of the YouTube video which was put in the middle of the code instead of at the end.
    Now I think the website loads properly (at least for me). If you can confirm you can load it would be nice.

    But seems like it works.

    Thank you very much! ?? have a great week.

    j09

    (@j09)

    @vanscsgo

    You’re welcome.

    I can confirm that the website loads without problems on my end now.

    I’m glad you got that sorted. Good luck!

Viewing 5 replies - 1 through 5 (of 5 total)
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