My users getting kicked out – https

  • Resolved donnacoxbaker

    (@donnacoxbaker)


    7 years, 7 months ago

    Using the Participants Database plugin, I’ve created an online directory at https://beyondkin.gegbound.com/enslaved-populations-research-directory/ that allows people to register the research they’re doing. They can enter multiple different projects. I had a field that let them add a link to their online research, but CleanTalk is rejecting any entry that has a link starting with https. Many of us use Ancestry.com to store our research, and the links start with https. How can I get CleanTalk to let these entries through?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @donnacoxbaker.

    Thank you for your request.

    Please, mark records in your Anti-Spam Log if our service made wrong decision:
    Your Anti-Spam Log [ https://cleantalk.org/my/show_requests?int=week ] —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.

    For each mark you get 1 bonus day to your subscription and we update our database and get feedback for analysis.

    We see that you marked them already. We will fix this issue.

    Please, give us some time. We will contact you on the results.

    Best regards.

    Plugin Author Aleksei Znaev

    (@znaeff)

    Hello!
    We’ve solved that.

    BTW your issue is related to our service, not to the plugin.
    Please open ticket on our tecinical support page: https://cleantalk.org/my/support/open

    And mark this as solved please.

    Plugin Author Aleksei Znaev

    (@znaeff)

    Solved & colsed.

Viewing 3 replies - 1 through 3 (of 3 total)
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