My twitter links are not posting any images. Help!

Hello @hdbrick

I trust you’re doing well!

Please go to SmartCrawl > Settings > General Settings and enable Social option. This will enable OpenGraph option from SmartCrawl > Title & Meta. Please enable it and modify the meta data. Please see this screenshot:
https://monosnap.com/file/MMWjNMcOu7ouqNuTBQvjbvP5VaxokZ

After this, please share a link of your site and see if an image will be shown.

If not, please share here a link to your site so we could have a closer look.

Have a good day!

Cheers,
Nastia

Thank you for answering Nastia. The image is not showing and things were done to match your screenshot.

https://cards-dev.twitter.com/validator
says “Unable to render Card preview” and has this in the log:
INFO: Page fetched successfully
INFO: 2 metatags were found
ERROR: No card found (Card error)

The title metadata says %%title%% %%sep%% %%sitename%% in gray and the description says %%excerpt%% which is what I had wanted as well. I have a graphic set up as the card in case there is no featured image (I have posts with intended featured images that I would prefer to the static card though) but nothing seems to work.

Their twitter feed still does not show images when attempting to share. The owners would prefer that I not post actual links to their site in a public tech support forum. My theme is The7, if that helps. Is there a way to let you have more information without publicly posting the page?

Hi Nastia @ Smartcrawl. I have permission to temporarily post the url to the site (and the problems I’m having) so that you can see an example. At least this way I can take the file down once the problem is solved. They just didn’t want their site permanently linked to a tech support issue:

https://www.mediafire.com/file/g3399l3v4slmy46/smartcrawl_info.txt/file

The link to the site is included in the downloadable text file, along with some of the code that SmartCrawl puts into the header. My goal is to have the newspaper image (which was the page’s default image) show and not a sitewide Twitter card. Thank you for your assistance!

Hello @hdbrick ,

Could you export settings of the SmartCrawl from your site and share them with us?

I tried to replicate this issue, but I could not ?? – so I would like to double check your settings.

Kasia

Thank you for checking. I have the exported Smartcrawl settings in the json file here for you to check out:
https://www.mediafire.com/file/u42ib4b22jz277w/wds-settings-2019-05-14.18-01-17.json/file

I appreciate your assistance. Ideally the site would have a default card on Twitter for pages that do not have a “featured image” set, but whenever there is one set on the page or post the Twitter share would always show that featured image.

Hello @hdbrick ,

I’m very sorry for the delay on our side.

I have tested your setting on my site, with the same default image for Twitter and it works correctly:

At this point, I suspect there is something else on your site blocking Twitter from fetching the card.

I suggest performing plugin and theme conflict by following the steps from the flowchart:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

(make sure you have current backup or do the test on staging site)

kind regards,
Kasia

Hello there @hdbrick

Hope you’re doing well!

I’m marking this topic as resolved due to recent inactivity.
Feel free to post back here with any updates so we can carry on troubleshooting. ??

Thank you,
Dimitris