my store has not received the IPN sent by PayPal

  • Resolved yachi0114

    (@yachi0114)


    3 years, 1 month ago

    I received an email from paypal with the following content:
    “Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:https://myShopDomain.com/wc-api/WC_Gateway_Paypal/

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.”

    And since 1/29, my store has not received the IPN sent by PayPal, so the order status has always been pending payment.
    I have asked the customer service of PayPal, and the customer service said please woocommerce to check why woocommerce did not update the order status and return a response of 200 after receiving the IPN message.

    What should I do please?

    • This topic was modified 3 years, 1 month ago by yachi0114.
    • This topic was modified 3 years, 1 month ago by yachi0114.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @yachi0114!

    Just to be on the safe side, that isn’t your domain address, isn’t it? You can also double-check your IPN settings by:

    • Logging in to your PayPal account;
    • Go to Settings (Gear Icon) > Account Settings > Notifications > Instant Payment Notifications (Update).

      • And make sure that the URL is something similar to: https://example.com/?wc-api=WC_Gateway_Paypal where example.com is updated with your URL.

      Here are more details about that:

      https://woocommerce.com/document/paypal-standard/#section-6

      Let us know how it goes!

      My very best,

    Hi @yachi0114

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best,

    Thread Starter yachi0114

    (@yachi0114)

    Following André a11n’s suggestion,
    I have added the URL to paypal,
    but the situation has not changed.

    Another payment system “智付通 spgateway” also has the same problem: my store has not received the IPN sent by 智付通 spgateway.

    Hello,

    To take a better look at the issue, please provide the following:

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Let us know, thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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