My stats are gone

  • Resolved grubahilda

    (@grubahilda)


    1 year, 4 months ago

    Hello ??

    Yesterday I deactivated some plugins here and there to see which one is blocking the forms on my page.

    I also worked for a bit on a staged site.

    I mention these things because I don’t know which one could potentially wipe out clean my stats for the past few months and there’s only one day recorded – that was yesterday.

    Is there a way to get it back? Why did it happen?

    Thank you in advance,

    Marta

    The page I need help with: [log in to see the link]

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  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @grubahilda

    Can you check your stats now and see if they look right?

    It sounds like what happened was that when you were working with the staging site, it caused an “identity crisis” where the stats from the live site were swapped with the staging site.

    Also, what forms are/were being blocked? Is this something we can help with?

    Thread Starter grubahilda

    (@grubahilda)

    Thank you, Bruce, that’s amazing ?? all back to normal, I’m grateful.

    I am not sure you can help, there is some incompatibility with the plugin for Convertkit (or other forms from what I saw on google – people had problems with other plugins as well) and Litespeed Cache. I had to disable the caching plugin unfortunately for the sake of the forms.

    Interestingly enough, the forms showed on the admin side, but not in incognito or anywhere else where I was not logged in to WordPress. Convertkit support couldn’t do much about it so I had to deactivate the caching pluging.

    Thank you again for your help! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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