My site stop working this afternoon and by deactivating iThemes its ok

  • Hello

    My site suddenly stop working. No possibility to access to anything. No update done. No article published. Just stop suddenly

    I have rename the plugin folder to plugin.old and the site was working again. I have then rename again to go back to plugin and the site was down again. I have then rename only the better-wp-security to better-wp-security.old and the site is up again.

    What would you do ?

    Thanks

    • This topic was modified 7 years, 5 months ago by ouiouiphoto.
    • This topic was modified 7 years, 5 months ago by ouiouiphoto.
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  • Hey @ouiouiphoto

    I have had the exact same problem (with the free version of iThemes Security)and it happens when I update the “banned users” list.

    I found that by restarting the plug-in when you have updated the “banned users” list from the plugins menu (deactivate and then quickly reactivate) you site remains viewable.

    I complained to the iThemes support team but I didn’t have any success.

    Thread Starter ouiouiphoto

    (@ouiouiphoto)

    Thanks. For the moment i have juste deactivate it and i use another plugin

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