My site no loading (505) but dev sub domain and phpmyadmin are

  • Last week our website (www.englishlistening.org) became unreachable. No admins were editing wordpress or logged into the server. Additionally the phpmyadmin subdomain and the dev site we created are alive and well. The server seemed fine. I couldn’t find the problem so we rolled back to the day before.

    This morning the same issue occurred. I’ve contacted the developer who tackles our more challenging requests. This was his response:

    “It’s an error with the PHP configuration.

    For some reason dev still works. No idea why, it should be down too.

    Think that there’s a problem with permissions or something, I don’t know
    enough about Windows server to be able to work it out though.

    IIS will continue to serve HTML files from the live site so there isn’t
    any problems with IIS. Any PHP file (even a blank one) will get stuck.”

    Any suggestions would be helpful. I could do another roll back to last week but I’m sure the problem will arise again. I’m concerned this is an attack from an unknown vulnerability.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter GreenSkies

    (@greenskies)

    Now my site is back up of it’s own accord (after at least 5 hours). Any help would be most welcome.

    I suggest you contact your hosts. This would seem to be a server or hosting issue.

    Thread Starter GreenSkies

    (@greenskies)

    Thanks Esmi. The host is an Amazon EC2 instance. After hours of being down, I checked the site again and it is spontaneously functioning again. It’s the oddest thing.

    The developer last told me:
    “I’ve narrowed it down to a permissions issue on something. Likely on
    the web.config file.

    If not that, then it will be a config problem on the live site CGI
    settings.”

    Is there anyway one of those possible issues spontaneously “fixed” itself?

    Not spontaneously, no but it would seem that someone sorted the issue out at the server end – possibly after a number of other complaints.

    Thread Starter GreenSkies

    (@greenskies)

    The developer and myself are the only two people with server access. I didn’t perform any action that would have fixed it and as far as I know my developer stopped working on it hours ago and it wasn’t functioning at that time.

    Could the server have re-booted?

    Thread Starter GreenSkies

    (@greenskies)

    It could have but the dev rebooted the server to solve the problem and nothing was resolved previously.

    Thanks ESMI

Viewing 7 replies - 1 through 7 (of 7 total)
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