My site crashed down after I upgraded to pro

  • Resolved sophisticated

    (@sophisticated)


    2 years, 5 months ago

    Hello, I’ve opened a ticket via your site as well. I was using the free version of your plugin and I really liked it. After I bought the pro version and activated the license key, all site crushed down. All front-end content is affected. I don’t know what problem is but I need your help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WP Royal

    (@wproyal)

    Hi, probably you have server/hosting-related issues. We will assist you via ticket.

    Kind Regards,
    Nick

    Thread Starter sophisticated

    (@sophisticated)

    Thanks a lot, it’s a little bit urgent and crucial for me and my client. Because the deadline is closing.

    I really appreciate your understanding.

    Plugin Author WP Royal

    (@wproyal)

    We will start investigate your case in 10 minutes.

    Kind Regards,
    Nick

    Plugin Author WP Royal

    (@wproyal)

    You have purchased pro but have not uploaded and activated it, this was the issue, and all is fine now.

    Kind Regards,
    Nick

    Thread Starter sophisticated

    (@sophisticated)

    Oh, thank you so much. I really appreciate.

    Best Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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