My Products Not Sync To Google Merchant

Hey @ahmedsamir1994

I understand that your products are not synced.

Could you confirm that you have set up all the requirements as stated in this document: https://woocommerce.com/document/google-listings-and-ads/#general-requirements.

Also, please note that it would take a day or two for the products to complete syncing and the status to change.

Let me know about this!

Yes I did all the requirements, but it was working fine then suddenly products don’t want to sync !!

Hi @ahmedsamir1994

it was working fine then suddenly products don’t want to sync

Do you remember making any changes before the issue started such as updating or installing plugin(s)?

In order for us to get a better idea of your setup, kindly share the following:

1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

No, I don’t remember make any changes.
System Report
—————

### WordPress Environment ###

WordPress address (URL): https://kryolansaudi.com
Site address (URL): https://kryolansaudi.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.51 (Debian)
PHP Version: 7.4.30
PHP Post Max Size: 2 GB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.0
WC Database Prefix: wp_
Total Database Size: 165.77MB
Database Data Size: 112.31MB
Database Index Size: 53.46MB
wp_woocommerce_sessions: Data: 8.02MB + Index: 0.14MB + Engine InnoDB
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wp_icl_string_translations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_translate: Data: 5.52MB + Index: 0.39MB + Engine InnoDB
wp_icl_translate_job: Data: 0.25MB + Index: 0.09MB + Engine InnoDB
wp_icl_translations: Data: 1.52MB + Index: 6.06MB + Engine InnoDB
wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_options: Data: 9.31MB + Index: 0.45MB + Engine InnoDB
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wp_posts: Data: 6.52MB + Index: 4.03MB + Engine InnoDB
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wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_terms: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
wp_term_relationships: Data: 0.41MB + Index: 0.22MB + Engine InnoDB
wp_term_taxonomy: Data: 0.19MB + Index: 0.25MB + Engine InnoDB
wp_usermeta: Data: 2.48MB + Index: 2.98MB + Engine InnoDB
wp_users: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.42MB + Index: 0.45MB + Engine InnoDB
wp_wc_order_stats: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 1.50MB + Index: 0.39MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.31MB + Index: 0.56MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_hyperpay_mada_saving_cards: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_saving_cards: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 5.20MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_addons: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 5.52MB + Index: 4.53MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.31MB + Index: 0.47MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
wp_ywdpd_exclusion_list_table: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 7967
cms_block: 65
custom_css: 1
customize_changeset: 10
mc4wp-form: 1
nav_menu_item: 116
oembed_cache: 2
page: 37
post: 8
product: 594
product_variation: 1975
revision: 42
shop_coupon: 2
shop_order: 1529
uso_shipping: 3
woo_mb_template: 20
woodmart_sidebar: 2
woodmart_slide: 45
wp_global_styles: 1
wpcf7_contact_form: 14
yaymail_template: 11
ywdpd_discount: 68

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.5.8
Mada for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.6
Hyperpay Payment Gateway plugin for WooCommerce: by Hyperpay Team – 1.6
Cloudways WordPress Migrator: by Cloudways – 4.69
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Flexible Shipping: by WP Desk – 4.11.8
Google Listings and Ads: by WooCommerce – 2.0.1
Jetpack: by Automattic – 11.1.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
Loco Translate: by Tim Whitlock – 2.6.2
Slider Revolution: by ThemePunch – 6.5.24
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.14

WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce: by Automattic – 6.7.0
Woodmart Core: by  – 1.0.33
WP Rocket: by WP Media – 3.10.5.1
WPML String Translation: by OnTheGoSystems – 3.2.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.6
YayMail - WooCommerce Email Customizer: by YayCommerce – 2.9.3
YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 3.6.0
YITH WooCommerce Minimum Maximum Quantity Premium: by YITH – 1.17.0

### Inactive Plugins (16) ###

ApplePay for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
CTX Feed: by WebAppick – 4.4.58
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0
MalCare Security - Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.67
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.2.2
Product Feed PRO for WooCommerce: by AdTribes.io – 11.7.3
Safe SVG: by 10up – 2.0.1
Site Kit by Google: by Google – 1.79.1
States, Cities, and Places for WooCommerce: by Kingsley Ochu – 1.3.2
STCPay for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.6
User Role Editor: by Vladimir Garagulya – 4.63
WPML Media: by OnTheGoSystems – 2.7.0
YITH WooCommerce Product Add-ons & Extra Options Premium: by YITH – 2.7.0
Yoast SEO: by Team Yoast – 18.6

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Object Cache Pro (MU): by Rhubarb Group – 1.14.5
SSO: by Garth Mortensen
Mike Hansen – 0.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: SAR (?.?)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #9111 - /return-policy/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 6.4.2 – 6.5.4 is available
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-26 12:16:26 +03:00
Options: ?
Notes: 86
Onboarding: completed

### Action Scheduler ###

Complete: 753
Oldest: 2022-06-25 06:25:19 +0000
Newest: 2022-07-26 03:00:16 +0000

Failed: 1,815
Oldest: 2021-09-07 12:32:55 +0000
Newest: 2022-05-31 16:34:52 +0000

Pending: 5
Oldest: 2022-07-26 06:53:29 +0000
Newest: 2022-07-27 03:00:00 +0000

### Status report information ###

Generated at: 2022-07-26 08:18:12 +03:00

There is a fatal error you can find it here, https://ibb.co/FJ9mw1r.

And There is too many google listing & ads on that you can find it here https://ibb.co/tLFNwzZ and here https://ibb.co/9gjRDvV That was for yesterday but now it’s gone.

Hey @ahmedsamir1994

Cloudways WordPress Migrator: by Cloudways – 4.69

The fatal errors from the logs seem to be from this plugin, you could uninstall it or reach out to the plugin’s support to resolve them.

Once this is done, I would recommend you disconnect and reconnect your Google account (under the Google Account title) making sure you select/enable the required permissions. Please follow the instructions on this documentation.

Let me know how this goes!

I deactivated Cloudways WordPress Migrator: by Cloudways Plugin, and I followed the instructions and nothing happened. While I’m surfing the merchant account I found this https://ibb.co/rxB2XD4 if you please tell me why this happening ? I need to figure out a solution ASAP please.

Hi @ahmedsamir1994

To determine the causes of the failed API requests could you follow the instructions on this documentation Also can you share a number of what you find there.

Thanks!