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Resolved ekayana29
(@ekayana29)

4 years, 3 months ago

Hello i just finish connecting my woocommerce to my facebook catalog. But the product are not sync. Please help

Woocoommerce version : Version 4.7.0
Plugin version : Version 2.1.4

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 25 total)

1 2 →

Julie Martin
(@julieskyverge)

4 years, 3 months ago

Hi @ekayana29,

Thank you for reaching out to us, I’m happy to help. ??

Are you seeing any products in your catalog?

Would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Thank you so much,

Julie ??
SkyVerge
Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago
There is no product in my catalog, right after the plugin successfully sync.
This is the system report
```
### WordPress Environment ###

WordPress address (URL): https://janexjoe.com
Site address (URL): https://janexjoe.com
WC Version: 4.7.0
REST API Version: ? 4.7.0
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: ? 5.4.4 - There is a newer version of WordPress available (5.5.3)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.34
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.25-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.0
WC Database Prefix: wp_
Total Database Size: 5.33MB
Database Data Size: 4.80MB
Database Index Size: 0.53MB
wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 3.29MB + Index: 0.07MB + Engine MyISAM
wp_postmeta: Data: 0.84MB + Index: 0.20MB + Engine MyISAM
wp_posts: Data: 0.41MB + Index: 0.08MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 211
custom_css: 1
customize_changeset: 7
flex_post: 13
mc4wp-form: 1
nav_menu_item: 213
page: 63
portfolio: 9
post: 23
product: 38
product_variation: 1
revision: 24
wc_product_retailer: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Akismet Anti-Spam: by Automattic – 4.1.5
Contact Form 7: by Takayuki Miyoshi – 5.3
Facebook for WooCommerce: by Facebook – 2.1.4 – Installed version not tested with active version of WooCommerce 4.7.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1
Kirki Customizer Framework: by David Vongries – 3.1.5
Konte Addons: by UIX Themes – 1.6.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Meta Box: by MetaBox.io – 5.3.4
Really Simple SSL: by Really Simple Plugins – 3.3.5
Slider Revolution: by ThemePunch – 6.2.23
Soo Demo Importer: by SooThemes – 1.1
Soo Wishlist: by UIX Themes – 1.2.4 – Installed version not tested with active version of WooCommerce 4.7.0
Variation Swatcher for WooCommerce: by ThemeAlien – 1.0.10 – Installed version not tested with active version of WooCommerce 4.7.0
WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.3.2 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Product Retailers: by SkyVerge – 1.14.1 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce: by Automattic – 4.7.0
WP Reset: by WebFactory Ltd – 1.82

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: IDR (Rp)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Konte
Version: 1.7.1
Author URL: https://uix.store
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: konte/woocommerce/archive-product.php
konte/woocommerce/cart/cart-totals.php
konte/woocommerce/cart/cart.php
konte/woocommerce/cart/mini-cart.php
konte/woocommerce/checkout/payment.php
konte/woocommerce/checkout/review-order.php
konte/woocommerce/content-widget-product.php
konte/woocommerce/content-widget-reviews.php
konte/woocommerce/global/form-login.php
konte/woocommerce/global/quantity-input.php
konte/woocommerce/loop/no-products-found.php
konte/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0
konte/woocommerce/myaccount/downloads.php
konte/woocommerce/myaccount/form-edit-account.php
konte/woocommerce/myaccount/form-login.php
konte/woocommerce/myaccount/my-address.php
konte/woocommerce/myaccount/orders.php
konte/woocommerce/notices/error.php
konte/woocommerce/notices/notice.php
konte/woocommerce/notices/success.php
konte/woocommerce/product-searchform.php
konte/woocommerce/single-product/add-to-cart/external.php
konte/woocommerce/single-product/add-to-cart/grouped.php
konte/woocommerce/single-product/add-to-cart/simple.php
konte/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
konte/woocommerce/single-product/meta.php
konte/woocommerce/single-product/rating.php
konte/woocommerce/single-product/up-sells.php
konte/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 54
Oldest: 2020-11-10 15:35:48 +0000
Newest: 2020-11-12 07:07:21 +0000

Pending: 1
Oldest: 2020-11-12 07:22:21 +0000
Newest: 2020-11-12 07:22:21 +0000
```
Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago
SORRY THIS IS THE UPDATED VERSION, I JUST UPDATED MY WOOCOMMERCE & THEME.
```
### WordPress Environment ###

WordPress address (URL): https://janexjoe.com
Site address (URL): https://janexjoe.com
WC Version: 4.7.0
REST API Version: ? 4.7.0
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.34
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.25-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.0
WC Database Prefix: wp_
Total Database Size: 5.35MB
Database Data Size: 4.82MB
Database Index Size: 0.53MB
wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 3.30MB + Index: 0.07MB + Engine MyISAM
wp_postmeta: Data: 0.85MB + Index: 0.20MB + Engine MyISAM
wp_posts: Data: 0.41MB + Index: 0.08MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 211
custom_css: 1
customize_changeset: 7
flex_post: 13
mc4wp-form: 1
nav_menu_item: 213
page: 63
portfolio: 9
post: 23
product: 38
product_variation: 1
revision: 24
wc_product_retailer: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Akismet Anti-Spam: by Automattic – 4.1.5
Contact Form 7: by Takayuki Miyoshi – 5.3
Facebook for WooCommerce: by Facebook – 2.1.4 – Installed version not tested with active version of WooCommerce 4.7.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1
Kirki Customizer Framework: by David Vongries – 3.1.5
Konte Addons: by UIX Themes – 1.6.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Meta Box: by MetaBox.io – 5.3.4
Really Simple SSL: by Really Simple Plugins – 3.3.5
Slider Revolution: by ThemePunch – 6.2.23
Soo Demo Importer: by SooThemes – 1.1
Soo Wishlist: by UIX Themes – 1.2.4 – Installed version not tested with active version of WooCommerce 4.7.0
Variation Swatcher for WooCommerce: by ThemeAlien – 1.0.10 – Installed version not tested with active version of WooCommerce 4.7.0
WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.3.2 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Product Retailers: by SkyVerge – 1.14.1 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce: by Automattic – 4.7.0
WP Reset: by WebFactory Ltd – 1.82

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: IDR (Rp)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Konte
Version: 1.8.0
Author URL: https://uix.store
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: konte/woocommerce/archive-product.php
konte/woocommerce/cart/cart-totals.php
konte/woocommerce/cart/cart.php
konte/woocommerce/cart/mini-cart.php
konte/woocommerce/checkout/payment.php
konte/woocommerce/checkout/review-order.php
konte/woocommerce/content-widget-product.php
konte/woocommerce/content-widget-reviews.php
konte/woocommerce/global/form-login.php
konte/woocommerce/global/quantity-input.php
konte/woocommerce/loop/no-products-found.php
konte/woocommerce/myaccount/dashboard.php
konte/woocommerce/myaccount/downloads.php
konte/woocommerce/myaccount/form-edit-account.php
konte/woocommerce/myaccount/form-login.php
konte/woocommerce/myaccount/my-address.php
konte/woocommerce/myaccount/orders.php
konte/woocommerce/notices/error.php
konte/woocommerce/notices/notice.php
konte/woocommerce/notices/success.php
konte/woocommerce/product-searchform.php
konte/woocommerce/single-product/add-to-cart/external.php
konte/woocommerce/single-product/add-to-cart/grouped.php
konte/woocommerce/single-product/add-to-cart/simple.php
konte/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
konte/woocommerce/single-product/meta.php
konte/woocommerce/single-product/rating.php
konte/woocommerce/single-product/up-sells.php
konte/woocommerce/single-product-reviews.php

### Action Scheduler ###

Complete: 59
Oldest: 2020-11-10 15:35:48 +0000
Newest: 2020-11-12 09:24:06 +0000

Pending: 1
Oldest: 2020-11-12 09:39:06 +0000
Newest: 2020-11-12 09:39:06 +0000
```
Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago

View post on imgur.com

Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago

View post on imgur.com

Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago

View post on imgur.com

Julie Martin
(@julieskyverge)

4 years, 3 months ago

Hi @ekayana29,

Thanks for the screenshots and for the system status, I appreciate it!

Would you please enable Debug Mode in your settings on your website and then try to start a manual sync?

You can then find the log of the sync here:

WooCommerce > Status > Logs

And the filename will have facebook in the title and the day’s date.

You can then copy/paste it here the way you did for the system status and that should have some interesting data for us to help figure out what’s going on here.

Thank you so much!

Julie ??
SkyVerge

Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago

facebook_for_woocommerce-2020-11-12-16b60dffe487d6fb8502bd1e411b6ac6.log
11-12-2020 @ 04:16:15 – Retrieving page access token

acebook_for_woocommerce-2020-11-11-16b60dffe487d6fb8502bd1e411b6ac6.log
11-11-2020 @ 04:05:09 – Retrieving page access token
11-11-2020 @ 04:05:11 – Retrieving page access token
11-11-2020 @ 04:05:11 – Retrieving page access token

Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago

How to enable debug mode?

Julie Martin
(@julieskyverge)

4 years, 3 months ago

Hi @ekayana29,

You can go to WooCommerce > Facebook and on the Connection tab, you should see an option to enable debug mode. Select that and then move to the Product Sync tab to start a sync.

Please keep me posted!

Thanks,

Julie ??
SkyVerge

Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago

This is after debug

11-14-2020 @ 03:15:20 – Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/353649189042465?fields=name
user-agent: Facebook-for-WooCommerce/2.1.4 (WooCommerce/4.7.0; WordPress/5.5.3)
headers: Array
(
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11-14-2020 @ 03:15:20 – Response
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11-14-2020 @ 03:15:20 – Response
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11-14-2020 @ 03:15:30 – Response
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Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago

hello why there is no answer?

Julie Martin
(@julieskyverge)

4 years, 3 months ago

Hi @ekayana29,

Thanks so much for the added information! Our support hours are roughly from 9am ET until 7pm ET, Monday through Friday, as per our support policy. As such, this is the first opportunity I’ve had to come back to you. Thank you for your patience!

Could you please take a screenshot of your Facebook Catalog Manager to see if any catalogs have been created?

Thank you so much,

Julie ??
SkyVerge

Thread Starter ekayana29
(@ekayana29)

4 years, 3 months ago

View post on imgur.com

Julie Martin
(@julieskyverge)

4 years, 3 months ago

Hey @ekayana29,

Thanks for the screenshot! Could you please let me know (and include a screenshot or two if you like) what the data sources are for your Jane X Joe shop?

Thank you so much!

Julie ??
SkyVerge

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