My Premium Wordfence Plugin is not able to scan

  • Resolved imikwordfence

    (@imikwordfence)


    5 months ago

    I have purchased wordfence premium plugin, and installed it. but when I started scan website it does not start the scan. It showing warning error scanning which I given below

    • Scan Stage Failed: A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 5 attempts to resume each failed scan stage. This scan may recover if one of these attempts is successful.

      These are the log showing below:?
    • [Oct 09 07:06:24]?Scan stop request received.
    • [Oct 09 07:06:31]?Scan stop request received.
    • [Oct 09 07:06:45]?Scan Engine Error: The signature on the request to start a scan is invalid. Please try again.
    • [Oct 09 07:11:41]?Scan Engine Error: The signature on the request to start a scan is invalid. Please try again.
    • [Oct 09 07:12:08]?Scan Engine Error: The signature on the request to start a scan is invalid. Please try again.

      Please help me to solve the issue. I am stucked.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @imikwordfence,

    Thanks for providing the necessary detail, although we are only able to assist users of the free version here on the forums as all information discussed will be public. You’re able to open support tickets at?https://support.wordfence.com?with your license.

    You can also access premium support via the Help menu item in the plugin, Help link on the plugin’s Dashboard page, on our documentation homepage or via the HELP link in the footer of all wordfence.com pages.

    Just in case you posted here because you can’t access premium support, please send an email to?lockout @ wordfence . com?and provide the email address or username that is associated with the account so that we can get you the assistance you need.

    Peter.

Viewing 1 replies (of 1 total)
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