My pop does not appear on the homepage

  • Resolved sheshwut

    (@sheshwut)


    1 month, 1 week ago

    I created a pop up with the plugin, I followed every instruction but it doesn’t show up on the homepage. Can someone help me with this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @sheshwut,

    Thank you for your topic.

    We checked your case and noticed that you have caching enabled on your website.
    See the screenshot below:

    View post on imgur.com

    Please clear all the caches and check the case with different browsers or an Incognito Mode.

    Please check this and let us know about the outcome.

    Thank you.

    Thread Starter sheshwut

    (@sheshwut)

    it still does not work, i purged all the caches and checked on a different browser but nothing.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @sheshwut,

    Thank you for your reply.

    I would like to mention that we need additional information to help you further resolve your case.

    Please contact us via this form for further investigation and resolution of the problem.
    Our customer care specialists are ready to check the case and help you accordingly as soon as possible.

    In the meantime, if you have any more questions, feel free to open a new topic.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    For other readers, we are closing the ticket as the customer contacted us via email.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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