My plugin now only has one 5-star review instead of five. How come?

Please let me know if this is not the right forum in which to post this.

It’s not but that’s alright. I moved it. ??

*Looks*

I cannot locate any deleted plugin reviews for your plugin. That does not mean they were not there, it’s just a limitation of my searching in the back end.

Reviews are deleted if they’re abusive (spammy or personal attacks) or if they’re determined to be from fake accounts (which can be a complicated conversation). Some people are odd and either review their own plugins, pay people to leave reviews, get their company to leave reviews… You get the idea.

*Re-reads*

A person can become real jaded moderating those reviews. ??

As I mentioned, I can’t locate any reviews that have been deleted so I can’t tell you what happened. I can tell you that you should not worry about it. Honest.

The reviews are feedback from users and that is valuable. More reviews will come and they will be left by users who want to let you know it’s a good plugin. It’ll happen just give it time.

Thank you for moving this to the correct forum ??

And thank you for your concerned reply!

I understand what could have gone wrong with the reviews that are no longer there… I just miss them ?? Hopefully you are correct and I’ll get more soon. ??

BTW, It would be good if moderators had a way to note why they deleted reviews.

BTW, It would be good if moderators had a way to note why they deleted reviews.

That would actually not be good.

Here’s why: let’s say you as a plugin author decided to litter your plugin with fake 5 star reviews.

NOTE! I’m not saying that is the case here! I’m just using that scenario as an example. ??

When those reviews are deleted a moderator sends the plugins team a note with the information. The plugins team then contacts the author warning them to not do that.

When that’s the case, there is no need to make that conversation public. It would not help anyone and could end up embarrassing the plugin author. Publicly shaming anyone isn’t useful or productive.

Now, let’s take the case of someone posting spam or abuse. Why would anyone need to be notified about deleting those reviews? There’s no reason. The reviews for a plugin or theme do not belong to the author of the plugin or theme and deleting those reviews does not need a conversation either.

*Drinks more coffee*

As I said above, I can tell you that you should not worry about it. Honest. These are not Famous Bookseller Turned Online Store? reviews. It’s feedback and no one should be replying on those reviews for anything other than feedback.

Some people use them for generating sales leads. That’s a tragic, tragic, TRAGIC mistake. Good reviews are valuable but these are community opensource reviews. and depending on them for sales is unwise.

Which I’m not saying you’re doing, I’m just being overly thorough. ??

Well I certainly appreciate your “over lhorough-ness” ?? I can see why these choices are made and the care with which it was thought through.

Personally, I like being of service and I am proud of the plugin I was able to produce; and it’s rewarding to know when people appreciate the plugin and the service they receive. I’ll just comfort myself knowing that the “missing” reviews are gone for an appropriate reason and strive to earn more in the future.

Thank you for your careful commentary. It is greatly appreciated!