my paid Mailpoet subscription API key doesn’t work anymore

  • Resolved monica5

    (@monica5)


    2 years, 6 months ago

    Dear Mailpoet,

    please respond to my request to reinstate my valid license as all of a sudden today, my purchased key for sending out emails for a given range of subscribers, stopped working.
    The key is of course still valid.
    As a premium user, I count on your dependable service, which is what I’m paying for.
    Please resolve the situation through checking for my prior email(s) to your support one.
    Thank you,

    Monica Kingsley

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @monica5 ????

    Thank you for reaching out to MailPoet Support!

    please respond to my request to reinstate my valid license as all of a sudden today, my purchased key for sending out emails for a given range of subscribers, stopped working.
    The key is of course still valid.

    I have just checked our tickets and I see that my colleagues have just replied to you.

    If you still need help with this, please let’s continue over email since we will be able to share information regarding your keys and paid plan.

    Thanks for your patience.

    Cheers!

    Thread Starter monica5

    (@monica5)

    Thanks Dani,
    I hope to have my paid for key reactivated again soon, I understand the unfortunate automatic action, and hope it won’t be repeated.
    Also looking for a fresh deal shortly as I would like to support Mailpoet appropriately as regards the other solutions ??
    Sending mailings smoothly is essential, thanks, good day.
    Monica

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again,

    Glad to see that you are on the right track now and thanks for the feedback.

    Since you are eligible for Premium support it would be better to handle your next requests via email (as we might be able to get back to you faster).

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)
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