• Resolved coolcmsc

    (@coolcmsc)


    Hi!

    My own IP has been identified by CleanTalk as the origin of Brute Force Attack on two occasions in the last week.

    I login from this IP several times a day. SiteGround Malware scanning and CleanTalk Malware (part of CleanTalk Security) have not identified evidence of hacking.

    What are the usual causes of this incorrect identification by CleanTalk please.

    When I know, I will hunt down the culprit, be it a setting, a plugin or an over enthusiastic browser on my computer trying to stay logged in, perhaps.

    Thank you all ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @coolcmsc.

    Please, copy-paste your question about the CleanTalk account and service here in our private Ticket System:
    https://cleantalk.org/my/support/open

    WordPess.org Support Forum is for plugins only, not the service.

    Thread Starter coolcmsc

    (@coolcmsc)

    SergeM, Hi!

    Thanks for such quick service: I’ve created the ticket at CleanTalk.

    I want to add that the CleanTalk products are excellent and provide me with a great sense of safety.

    They work well for me, providing well presented information on the dashboard and timely email delivery of service status for my websites.

    Plugin Author alexandergull

    (@alexandergull)

    We have replied to you and we hope this ticket is solved.

Viewing 3 replies - 1 through 3 (of 3 total)
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