My orders are send one package per item the plugin consider only one package

  • Resolved lyonbeton

    (@lyonbeton)


    5 years, 4 months ago

    Hello,
    I’ve run some tests and it looks like your plugin considers that there is only one package per order.
    If I have 2 products in the cart, I get a quotation for that order as if the 2 items where in one package.
    But the reality is that the 2 items will be sent in 2 packages (one for each item). UPS will have to manage 2 packages and they charge me for that.
    On the UPS website when I look for a quote and I can declare and describe the number of packages.
    I guess that their API allow multiple packages quotes.
    How can your plugin send the information (one package per item) to UPS API ?
    Is there an option for that? Can I had some custom code to my functions.php file ?
    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    This is how it works in the free version, and unfortunately, we are not able to offer you a solution in it.
    The option of choosing which packages you want to use is available in the PRO version. Information about it you may find in documentation.

    • This reply was modified 5 years, 4 months ago by Adrianna.
    Plugin Support Marta Borówka

    (@martapaw)

    As we haven’t got any replies, I’m marking this topic as resolved for now

    Plugin Author Piotr Jablonowski

    (@jablonowski)

    As we haven’t got any replies, I’m marking this topic as resolved for now.

Viewing 3 replies - 1 through 3 (of 3 total)
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