My Multi site has all gone – Fatal Error

  • Resolved Twain

    (@twain)


    9 years, 8 months ago

    today I updated Jet Pack, and went off to work. My sites have all gone, I cant log on to dashboard it just shows this Error…
    Fatal error: Cannot find a library with slug admin-pages/class.jetpack-landing-page. in /websites/123reg/LinuxPackage22/sa/xo/no/saxonoak.co.uk/public_html/wp-content/plugins/jetpack/require-lib.php on line 27

    saxonoak.co.uk is my main its hosted with 123-reg who I have contacted for help but they have not yet come back.
    Can any one help please. I am a beginner at WP
    Thank you
    Shiralee

Viewing 2 replies - 1 through 2 (of 2 total)

  • Most hosting services backup sites in some rudimentary way on behalf of their clients. (Mine keeps daily, weekly and monthly increments.) I have noticed that many hosting co’s don’t offer phone support, so you may have to click around on your cpanel (or whatever dashboard interface you have) to figure out how to access the backups (assuming they exist). You may have to undertake separate steps to download the backup files and the backup database — you’ll need both to reinstall the site (as well as the theme).

    Although I have never used Jet Pack, my guess is that your files and database still exist on the hosting server, but something about the JP update is interfering. So if you can login to your hosting server, you’ll be able to make a better assessment of your situation.

    Good luck with the recovery!

    Thread Starter Twain

    (@twain)

    All recovered, thank you, I also use a plug in that auto backs up to Drop Box

Viewing 2 replies - 1 through 2 (of 2 total)
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