My Legacy account now “pending review”

  • Resolved feflores

    (@feflores)


    2 years, 4 months ago

    I’ve been using this service for several years and recently found out it was no longer working. Please advise, I cannot push a button to restart it.

    “(Legacy)

    You are subscribed to the 0 – 1,000 subscribers plan.

    Pending review

    We are currently reviewing your site, expect to get an email from MailPoet soon. In the meantime, use the key below to set up and try MailPoet!”

    I already have authorized the emails that I use to send and receive, and I have also verified the domain. I have copied the password and validated the password many times but I still cannot send emails or validate the account. This is over a week ago… ;(

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @feflores ,

    Thank you for reaching out to us.

    I can see three different email addresses linked to the website: https://www.zurayafit.com

    [email protected]
    [email protected]
    [email protected]

    Can you tell us which email address links to the account containing the key you’re currently using as I can see several keys on different accounts?

    Looking forward to hearing back from you.

    Have a great day.

    Thread Starter feflores

    (@feflores)

    Hello @geraltrivia, thanks for your support,

    The email [email protected] is no longer active. It can be removed.

    The email with which I manage the account is [email protected], and the email [email protected] is the one I use within the site to manage all communication with clients with MailPoet.

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    Thanks for clarifying @feflores !

    I’ve just approved the plan in question. Let us know if you need any other assistance.

    Thread Starter feflores

    (@feflores)

    Thank you very much for your support, everything appears active and green, however when I create an email it does not let me activate it, this message continues to appear:

    *****************
    Very soon you will be able to make shipments, once our team has reviewed your account. Meanwhile, you can send previews to your authorized emails.
    ********************
    Below the activate button, it only allows me to “Save as draft and close”

    I already updated the activation key but it continues without allowing us to activate the emails we are creating… ;(

    Thread Starter feflores

    (@feflores)

    Sorry, I’ve checked again and it’s all active, thank you very much! Everything is ready to continue!

Viewing 5 replies - 1 through 5 (of 5 total)
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