• Resolved kwikcoins

    (@kwikcoins)


    My jetpack is not connecting with my site and showing error site_blocklist and says site suspended.

    This is preventing me from using the iOS woocommerce and WordPress app

    • This topic was modified 2 years, 1 month ago by kwikcoins.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jetpack 11.4 is broken. It won’t connect, as OP has noted, and it breaks all the wp-admin CSS on my site.

    Hi @kwikcoins,

    I’ve just debugged the Jetpack connection for your site, and the communication channel appears broken due to expired/invalid connection tokens.

    Would you please delete Jetpack and then reinstall it as a first step here? You can follow these steps to do that if you need them:

    1. Start at Plugins > Installed Plugins.
    2. If Jetpack is currently active, click Deactivate to disable it. Then click Delete to remove it from your site:
    3. Go to Plugins > Add New.
    4. Search for “Jetpack by WordPress.com”.
    5. Click Install and then Activate.

    When Jetpack is installed, click the green Set up Jetpack button to reconnect. This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Let us know how that goes.

    @paul You may also want to try reinstalling Jetpack on your site. I replied in your other thread, asking for your site URL.

Viewing 3 replies - 1 through 3 (of 3 total)
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