• Resolved sakina990

    (@sakina990)


    Hi, my instagram link is not showing in my website, it was working fine a month ago, but suddenly it stopped.
    Please help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Same here. There seem to be invisible links to the pics, if you hover over where they should be showing up.

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @sakina990, @iceknight,

    These issues are not sure to be related. Here is what I initially suggest to both of you:

    First, make sure you have the latest version of the plugin. At the time of writing, this is 2.9.

    Then go to Instagram Feed > Settings. Make sure your connection is valid (you can use the Connect an Instagram Account button, go through the connection process and Save Changes). Check that the connected account is connected as ‘Primary Feed’ as well and Save Changes. Then go to Instagram Feed > Customize > click Reset Resized Images and Clear Backup Caches. Finally, clear any website and local cache then check again.

    Should you have further issues we are happy to look into this however it will likely be individual cases with issues so please contact us through the support for on our website which you can find here.

    Thread Starter sakina990

    (@sakina990)

    Hey thankyou so much Joel.
    It worked!
    You can try going around this by going to Instagram Feed > Customize > enable Enqueue JS file in Head and Save Changes. Should this not work you will need to look into this error and for this you might need to reach out to the theme’s support or creator.
    This which you mentioned. It worked for me
    Thanks alot! ??

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @sakina990,

    Glad to hear this worked for you. This is often the case when there is another JavaScript error on the page causing our script to not load correctly, and it is best to try other solutions before the Enqueue in Head option. Either way, let us know should you require further assistance going forward.

    Many thanks.

    Worked for me as well, thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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