My friends is loading for ever but does not display

Hello,

If you have opened a ticket on our forums.

Please, kindly provide WP admin credentials there or some users credentials so we can run some tests. it looks like a JS conflict

Cheers

Where would that JS conflict come from?
IF the only plugin used in UU and the theme is basic WP?
Since I have tested that and seen no difference

lets assume there is such a conflict?
How would that be resolved? Is that something I can, or is it the case of waiting for a bug fix from your end?

Is there something I can do at my end to test that?
look forward to hearing from you

I have been posting on your forum but there is very little responce from you there in the last 24 hours so posting here too….
Please help sort this out:

Developer tools in chrome shows the bold to be an error: also see the screen shot
Uncaught TypeError: Cannot read property ‘post’ of undefined:

$.post(ajaxurl, { action: ‘show_all_my_friends’
}, function (response){
$(“#uultra-my-friends-list”).html(response);
});
}
</script>

Is there something I can do to fix this?

@eyeswiseopen,

Thanks for your post.

I know the guy is checking your issue on the forums. You should get a reply from him soon.

Unfortunately, we can’t offer support for the same issue on two different forums :).

If you’re getting that error message, I could assure you that either one of your plugins or your theme is overriding or removing the default $ jquery variable. That of course will cause an issue.

However, the guy on the forums will get back to you. We try to resolve issues within 24-48 hours, so.. tweaking the plugin due a theme conflict might take a little bit longer. Whatever the reason is you will get help within a reasonable time.

Thanks for your understanding
Cheers

I see a reason of why you haven’t got a reply.

You have posted your issue on someone’s else topic, actually that topic belongs or it was opened by sonny. We won’t be able to help you if you post replies rather than opening your own topic.

Please, kindly open your own topic, we will get back to you.

Next time, please open your own topics, that way you can get a faster support. However.. the support may take up to 48 hours to get back to you, in this case i will ask the supporter guy to reply to you before.

Thanks

Sorry to keep bumping this thread up.

You can get in touch here https://usersultra.com/contact.php.

Just don’t forget to include the URL of this topic, so we can track your issue.

Cheers

in the first reply I got I was advised to:

If you have opened a ticket on our forums.

Please, kindly provide WP admin credentials there or some users credentials so we can run some tests. it looks like a JS conflict

then

Unfortunately, we can’t offer support for the same issue on two different forums :).

Now it seems the issue has disappeared from your forum all together so just as well I posted here too!

If you’re getting that error message, I could assure you that either one of your plugins or your theme is overriding or removing the default $ jquery variable. That of course will cause an issue.

Like I said before I have disabled all plugins apart from UU and the theme as well going back to the default WP2014 but the problem was still there!

I just follow you advice

You can get in touch here https://usersultra.com/contact.php.

and this is what it sais on that page

Our tech support team provides support only via help-desk: https://usersultra.com/support/. Please use the Support Forum to ask any questions.

I am getting confused

@eyeswiseopen,

Since you’ve been waiting, and you have posted your issue already on the forums. Please feel out the contact form, we will speed up the support. That’s correct, the contact form is not for support, but.. we will help you via email because it has taken longer than it should. Otherwise, you would need to post your issue on the forums, then wait some hours to get a reply.

We look forward to hearing from you.

Cheers

thank you
I have now send an email as requested

Thanks,

Please get back to us, we’ve replied to your email.

Cheers

And I replied 4 days ago already but still no response from anyone on your team?
Can we sort this out please…

We are getting nowhere fast…

I now sent a second email to the email address you provided…
Can you please respond to my email, or here on this post if you did not get the 2 emails I sent

We really need to sort it out
Please

Hello,

We’re sorry about the delay to get back to you. We’ve replied to your email, please provide the credentials so we can take a quick look at your WP Dashboard.

We look forward to hearing from you.
Cheers

I have sent you an email with what you asked for
Please confirm you got it here.