My form submits, but not seeing info come through in my Luminate Online survey

  • Hi – not sure where I’ve gotten stuck in the plugin and would appreciate a little help ??

    From my Gravity Forms Admin, I’ve whitelisted my site’s IP correctly, and have all the credentials input seemingly correct. I get the “Luminate API credentials are working! Create a Gravity Forms feed to get started.”

    I’ve created a form, and have mapped fields from the form into the Survey Map Fields in the format I’d want the data to be passed to Luminate Online.

    When I submit the form, it presumably sends successfully, showing me the Confirmation message.

    However – I’m not seeing the data from the form I just submitted show up in the Responses for the survey in the Luminate Online admin/dashboard.

    In WordPress/Gravity Forms, when I click into my “Entries” for my form, I see my submission there correctly, and even have a notification for the plugin that reads, “Successfully added Survey ID 3776 to Luminate for Constituent 1587678”

    Again, any help would be really appreciated!! I can share URL’s to my site via email privately if needed

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  • Plugin Author cornershop

    (@cornershop)

    @trevormcgrath Sorry to hear it! If you could send your site info and screenshots showing the Luminate API credentials interface in your Gravity Forms Settings, that would be awesome and help us troubleshoot. Please send to [email protected] and we’ll start investigating ASAP.

    Thank you,
    Monica

Viewing 1 replies (of 1 total)
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