My form is not working on mobile devices

Hi there @kplnerol

I just took a look at the HTML for the form on your page, and there is definitely something broken in it.

The form container actually has a display:none; style set on it, but I can’t see where that’s coming from. It’s inline in the html, not in any stylesheet, so must be getting tacked on in there via javascrip or something interfering.

Also, one of the CSS classes I see in the form html indicates you’ve selected the Material design in the Appearance options. But if I force display the form by removing the display:none; in my browser, the form shows up with no styling at all.

To better diagnose this, would you mind exporting your form, and uploading as a text file to a file sharing service like Dropbox or Google Drive, then paste the link to that file here?

That way, we can import your form into one of our test sites to dig into it there.

Instructions for export can be found here:
https://premium.wpmudev.org/docs/wpmu-dev-plugins/forminator/#import-export

Cheers!
Patrick

https://drive.google.com/file/d/1VTa_8LUJFntoH8ECaS4W-g6842Wx6rvH/view?usp=sharing

Hi @kplnerol

Thank you for the form

I tried to replicate the issue on my website but it worked as expected using your form.

There are some JavaScript problems on your website that may be causing the issue.

https://monosnap.com/file/Clsl0cgZ9tjwpx1DUzZeKFRGJhN9LZ

Do you have any optimization plugin on this website?

If so, can you try to flush the caches and disable it to check if makes any difference?

Kindly try to load the form from Ajax and check if this forces the form shows up:
https://monosnap.com/file/pJwnawPgGXN37F9KVSbTznnarYLehN

Let us know the result you got.
Best Regards
Patrick Freitas

Hello @kplnerol ,

We haven’t heard from you for some time now, so it looks like you no longer need our assistance.

Please feel free to re-open this ticket if needed.

kind regards,
Kasia