My e commerce website order received Error
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Hello,
I built an e-commerce site.
I am getting the following error after payment by credit card.“A critical error has occurred on your website.
Learn more about troubleshooting WordPress.”
Demo Product: https://www.mzbutik.com/urun/ladies-hat/
0,10 Turkish Lira- This topic was modified 1 year, 11 months ago by ibrahimmakarr.
The page I need help with: [log in to see the link]
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Hi there ??
First, let’s check your logs. So please, provide us the following:
- System Status: You can find it via
WooCommerce > Status
. Select “Get system report” and then“Copy for support”
. Once you’ve done that, paste it here in your response. - Error log: share a copy of the fatal error log found under
WooCommerce > System Status > Logs
(if available)
Thank you!
Hi,
firstly i solved the problem temporarily. But i am looking for a permanent solution.
I started using an old woocommerce version and php version. In this way, I am not getting this error now. But I will continue to get errors when the update comes.### WordPress Environment ### WordPress address (URL): https://www.mzbutik.com Site address (URL): https://www.mzbutik.com WC Version: 7.1.0 REST API Version: ? 7.1.0 WC Blocks Version: ? 8.7.5 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 20 GB WP Debug Mode: – WP Cron: ? Language: tr_TR External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 8.0.14 PHP Post Max Size: 200 MB PHP Time Limit: 900 PHP Max Input Vars: 10000 cURL Version: 7.81.0 OpenSSL/1.1.1m SUHOSIN Installed: – MySQL Version: 5.5.5-10.2.41-MariaDB-cll-lve Max Upload Size: 200 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 7.1.0 WC Database Prefix: wpsp_ Toplam veritaban? boyutu: 6.83MB Veritaban? veri boyutu: 6.27MB Veritaban? indis boyutu: 0.56MB wpsp_woocommerce_sessions: Veriler: 0.07 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_api_keys: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_attribute_taxonomies: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_downloadable_product_permissions: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_order_items: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_order_itemmeta: Veriler: 0.01 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_woocommerce_tax_rates: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_tax_rate_locations: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_shipping_zones: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_shipping_zone_locations: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_shipping_zone_methods: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_payment_tokens: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_payment_tokenmeta: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_woocommerce_log: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_actionscheduler_actions: Veriler: 0.01 MB + Dizin: 0.02 MB + Motor MyISAM wpsp_actionscheduler_claims: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_actionscheduler_groups: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_actionscheduler_logs: Veriler: 0.01 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_commentmeta: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_comments: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_e_events: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_iyzico_card: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_iyzico_order: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_links: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_loginizer_logs: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_options: Veriler: 2.05 MB + Dizin: 0.06 MB + Motor MyISAM wpsp_postmeta: Veriler: 2.67 MB + Dizin: 0.23 MB + Motor MyISAM wpsp_posts: Veriler: 1.40 MB + Dizin: 0.07 MB + Motor MyISAM wpsp_termmeta: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_terms: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_term_relationships: Veriler: 0.01 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_term_taxonomy: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_tinvwl_analytics: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_tinvwl_items: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_tinvwl_lists: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_usermeta: Veriler: 0.01 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_users: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_wc_admin_notes: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_wc_admin_note_actions: Veriler: 0.01 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_wc_category_lookup: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_wc_customer_lookup: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_wc_download_log: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_wc_order_coupon_lookup: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_wc_order_product_lookup: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_wc_order_stats: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_wc_order_tax_lookup: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_wc_product_attributes_lookup: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_wc_product_download_directories: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_wc_product_meta_lookup: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_wc_rate_limits: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_wc_reserved_stock: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wpsp_wc_tax_rate_classes: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wpsp_wc_webhooks: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM ### Post Type Counts ### acf-field: 13 acf-field-group: 2 attachment: 245 client: 18 customize_changeset: 2 elementor_library: 11 mega_menu: 5 nav_menu_item: 101 page: 19 post: 6 product: 13 product_variation: 39 revision: 47 shop_order: 9 wpcf7_contact_form: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (14) ### Template Library and Redux Framework: (Extendify) – 4.3.20 Advanced Custom Fields: Typography Field: (Mujahid Ishtiaq) – 3.2.3 Advanced Custom Fields: (WP Engine) – 6.0.5 Contact Form 7: (Takayuki Miyoshi) – 5.6.4 Elementor: (Elementor.com) – 3.8.1 iyzico WooCommerce: (iyzico) – 3.2.1 Loginizer: (Softaculous) – 1.7.6 Radiantthemes Addons: (RadiantThemes) – 4.0.0 RadiantThemes Custom Post Type: (RadiantThemes) – 1.0.2 Really Simple SSL: (Really Simple eklentileri) – 6.0.11 TI WooCommerce Wishlist: (TemplateInvaders) – 2.0.14 Variation Swatches for WooCommerce: (Emran Ahmed) – 2.0.13 WooCommerce: (Automattic) – 7.1.0 YITH WooCommerce Quick View: (YITH) – 1.21.1 ### Inactive Plugins (2) ### Akismet Anti-Spam: (Automattic) – 5.0.1 Hello Dolly: (Matt Mullenweg) – 1.7.2 ### Settings ### API Enabled: – Force SSL: – Currency: TRY (?) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? ### WC Pages ### Ma?aza giri? sayfas?: #4336 - /shop/ Sepet sayfas?: #5 - /sepet-2/ ?deme sayfas?: #11 - /odeme/ Hesab?m sayfas?: #4338 - /my-account/ ?artlar ve ko?ullar: ? Sayfa ayarlanmam?? ### Theme ### Name: Dello Version: 1.1.1 Author URL: https://radiantthemes.com Child Theme: ? – WooCommerce'i kendinizin olu?turmad??? ana bir temada düzenliyorsan?z yard?mc? bir tema kullanman?z? ?neririz. Bkz.: Nas?l yard?mc? tema olu?turulur? WooCommerce Support: ? ### Templates ### Overrides: dello/woocommerce/archive-product.php dello/woocommerce/cart/cart-item-data.php dello/woocommerce/cart/cart-shipping.php dello/woocommerce/cart/cart-totals.php dello/woocommerce/cart/cart.php 4.4.0 sürümü güncel de?il. ?ekirdek sürüm: 7.0.1 dello/woocommerce/cart/mini-cart.php dello/woocommerce/checkout/form-billing.php dello/woocommerce/checkout/form-checkout.php dello/woocommerce/checkout/form-coupon.php 3.4.4 sürümü güncel de?il. ?ekirdek sürüm: 7.0.1 dello/woocommerce/checkout/form-login.php dello/woocommerce/checkout/form-shipping.php dello/woocommerce/checkout/review-order.php dello/woocommerce/content-product.php dello/woocommerce/content-single-product.php dello/woocommerce/global/form-login.php 3.6.0 sürümü güncel de?il. ?ekirdek sürüm: 7.1.0 dello/woocommerce/global/quantity-input.php dello/woocommerce/loop/loop-end.php dello/woocommerce/loop/loop-start.php dello/woocommerce/loop/orderby.php dello/woocommerce/loop/result-count.php dello/woocommerce/myaccount/form-login.php 4.1.0 sürümü güncel de?il. ?ekirdek sürüm: 7.0.1 dello/woocommerce/myaccount/my-address.php dello/woocommerce/order/order-details-customer.php dello/woocommerce/order/order-details.php dello/woocommerce/product-searchform.php 3.3.0 sürümü güncel de?il. ?ekirdek sürüm: 7.0.1 dello/woocommerce/single-product/add-to-cart/external.php 3.4.0 sürümü güncel de?il. ?ekirdek sürüm: 7.0.1 dello/woocommerce/single-product/add-to-cart/grouped.php 4.8.0 sürümü güncel de?il. ?ekirdek sürüm: 7.0.1 dello/woocommerce/single-product/add-to-cart/simple.php 3.4.0 sürümü güncel de?il. ?ekirdek sürüm: 7.0.1 dello/woocommerce/single-product/add-to-cart/variable.php dello/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php 3.4.0 sürümü güncel de?il. ?ekirdek sürüm: 7.0.1 dello/woocommerce/single-product/meta.php dello/woocommerce/single-product/rating.php dello/woocommerce/single-product/related.php dello/woocommerce/single-product/short-description.php dello/woocommerce/single-product/tabs/additional-information.php dello/woocommerce/single-product/tabs/description.php dello/woocommerce/single-product/title.php dello/woocommerce/single-product-reviews.php dello/woocommerce/single-product.php Outdated Templates: ? Nas?l güncelle?tirilece?ini ??renin ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-22 18:38:19 +00:00 Options: ? Notes: 41 Onboarding: completed ### TI WooCommerce Wishlist Templates ### Overrides: – ### Action Scheduler ### Tamamla: 34 Oldest: 2022-11-16 18:45:05 +0000 Newest: 2022-11-22 12:11:27 +0000 Bekleyen: 1 Oldest: 2022-11-22 19:46:30 +0000 Newest: 2022-11-22 19:46:30 +0000 ### Status report information ### Generated at: 2022-11-22 12:31:50 +00:00
Hello @ibrahimmakarr,
Can you please go back to the latest version of WooCommerce as well as change your theme to Storefront?
If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.
Do you see the error after doing so?
Look forward to hearing back from you.
- System Status: You can find it via
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