• Resolved tnez10

    (@tnez10)


    When trying to backup my WordPress site I received an error message. My debug code is BMI-GINVvSzZ-59279

    I tried testing another plugin “Updraft Plus” and get this message. The ‘Backup Now’ button is disabled as your backup directory is not writable (go to the ‘Settings’ tab and find the relevant option).

    • This topic was modified 12 months ago by tnez10.
    • This topic was modified 12 months ago by tnez10.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @tnez10 ,

    There are some errors in the backlog tied to UpdraftPlus plugin, so I suggest that you remove it completely from the website, at least until the process is finished.

    Apart from that, please increase the website’s maximum execution time from 30 to 300.

    Because your WP_MAX_MEMORY_LIMIT is set to 256 MB (which is default value and you need to override it in wp-config.php) our plugin think that there is 256 MBs of free RAM memory, but in reality there is hard limit of 40 MBs, best solution for you would be to increase memory limit to 256 MBs in your php.ini configuration, that would resolve all issues or set correct value for WP_MAX_MEMORY_LIMIT in wp-config.php to “40M”.

    After all running WordPress with only 40 MBs of RAM is quite challenging and may make the website unstable.

    You need to increase the memory_limit variable in your php.ini configuration, most recommended value for you is “256M”.

    After these steps, please run the backup process again and let us know if it worked, otherwise please provide the new debug log code.

    Kind regards

    Plugin Support MixHa

    (@mixha)

    Hey @tnez10 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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