My Account Page tab endpoints not working

  • Resolved filip785

    (@filip785)


    4 years, 9 months ago

    Hi there,

    I have issue with WooCommerce, when I’m on the My Account page the links don’t work. Basically only dashboard shows, but the others do not. For example, when I click on orders link, it navigates to the https://localhost/my-account/orders but the content stays one of the Dashboard (same for the other links).

    I did lot of research on this and this is basically issue I found someone post on YT (the solution however didn’t work, putting it only as reference): https://www.youtube.com/watch?v=eedbyC_rPEw
    I found other similar questions on this forum but nothing seemed to solve my issue.

    This issue started seemingly out of blue, as I was hooking up new website, and then it just started doing this. From then on what I did to try and solve issue: install Health Check plugin, entered troubleshooting mode, with only WooCommerce enabled & default theme and the issue still persisted. Then I went into the code and tracked the issue to the wc-template-functions.php file, specifically woocommerce_account_content() function. The issue is that the function is using the $wp->query_vars, but in my case this only contains the page id of my account page. When I initialize $wp->query_vars (just to test) to something like: $wp->query_vars['orders'] = 0; before the foreach loop, the orders page then displays. Also as the result of this, accessing https://localhost/my-account?orders indeed displays the orders page (works for others too, downloads, account details, etc).

    WooCommerce status report:

    
### WordPress Environment ###

WordPress address (URL): https://localhost
Site address (URL): https://localhost
WC Version: 3.9.2
REST API Version: ? 1.0.7
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: sr_RS
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.41 (Fedora)
PHP Version: 7.4.3
PHP Post Max Size: 100 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.66.0
OpenSSL/1.1.1d-fips

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.21-MariaDB
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.9.2
WC Database Prefix: wp_
Total Database Size: 14.30MB
Database Data Size: 10.72MB
Database Index Size: 3.58MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.30MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 3.48MB + Index: 1.92MB + Engine InnoDB
wp_posts: Data: 3.13MB + Index: 0.14MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.41MB + Index: 0.19MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 180
banner: 13
custom_css: 3
customize_changeset: 24
footer: 4
header: 15
megamenu: 13
nav_menu_item: 255
page: 41
post: 20
product: 95
product_variation: 7
revision: 28
scheduled-action: 2
shop_order: 8
title_section: 3
um_directory: 1
um_form: 4
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (17) ###

AJAX Search for WooCommerce: by Damian Góra – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.1.6
Currency Switcher for WooCommerce: by WP Wham – 2.11.5 – Not tested with the active version of WooCommerce
Enovathemes add-ons: by Enovathemes – 2.0
Envato Market: by Envato – 2.0.3
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.1
Loco Translate: by Tim Whitlock – 2.3.1
One Click Demo Import: by ProteusThemes – 2.5.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Slider Revolution: by ThemePunch – 6.1.8
Ultimate Member: by Ultimate Member – 2.1.4
WPC Smart Compare for WooCommerce: by WPClever.net – 2.8.2
WooCommerce Admin: by WooCommerce – 0.26.1
WooCommerce: by Automattic – 3.9.2
YITH WooCommerce Quick View: by YITH – 1.3.18
YITH WooCommerce Wishlist: by YITH – 3.0.7

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: RSD (RSD)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #3569 - /shop/
Cart: #10 - /cart/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Mobimax
Version: 2.3
Author URL: https://www.enovathemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Action Scheduler ###

Complete: 2
Oldest: 2020-02-28 22:40:18 +0000
Newest: 2020-02-29 17:15:23 +0000

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

    Do you have any ideas on how to solve this issue, please? Thanks for taking time to read this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @filip785,

    Great job doing a lot of troubleshooting already! Have you tried deactivating and deleting WooCommerce and upload it again?

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Hi,

    I tried everything, including deleting and reinstalling WooCommerce. Nothing, still the same issue. Any other ideas?

    Thanks!

    Finally! It was this plugin: Custom Query String Reloaded

    shopbeb

    (@shopbeb)

    Hello, I have been super frustrated with the myriad of nonfunction with my Woocommerce Account Page. Nothing works! When I login with a test account each tab reloads a blank page except for the dashboard with the normal startup text string. Now, my customers have been frustrated wanting to login butt forget password – and when selecting the “lost password” feature it also loads a blank page. So with no success, I’m turning to support. Please I really need help on this matter. Appreciate your expert advice. Reference:
    intentionalcbd.com

Viewing 5 replies - 1 through 5 (of 5 total)
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