My Account login not working

Hi there!

What kind of error are you getting?

Are you able to log in when you go to vipromise.com/wp-admin?

Also, please make sure you have the cart, checkout and my-account pages excluded from any caching plugins and/or server side caching your host may be running.

@melindahelt when I try to login , login page reload and nothing happen.
I can log in from vipromise.com/wp-login.php as admin and subscriber
I disable all plugin and use default theme(2019) and then nothing happened again

Did you check on:

>Also, please make sure you have the cart, checkout and my-account pages excluded from any caching plugins and/or server side caching your host may be running.

This is very often the reason for logins not working.

Also, I tried to inspect your site with a browser console tool to look for errors, but I am unable to do so as you have the right click/copy option turned off for your site.

I use wp-rocket plugin , I deactivate the plugin and clear all caches and nothing changed.
I will contact with my hosting company
now right click is enabled in my site

• This reply was modified 5 years, 7 months ago by naderi9.

@melindahelt I use wp-rocket plugin , I deactivate the plugin and clear all caches and nothing changed.
I will contact with my hosting company
now right click is enabled in my site

• This reply was modified 5 years, 7 months ago by naderi9.

Hi there,

We have not heard from you in a bit, so I’m thinking that contacting your hosting company allowed you to resolve the issue. I’ll go ahead and mark this as resolved. Please feel free to open a new thread if you have any further questions.