MY account is pending approval (SINCE TWO WEEKS)

  • Resolved ochoimedio

    (@ochoimedio)


    2 years, 8 months ago

    My account is still pending approval since two weeks.
    I cant send Newsletters!

    In my Mailpoet account all is ok: [email protected] (authorized)
    …and my Activation Key is correct.

    What′s happening?
    How do I solve this problem?

    It is urgent!!!!

    • This topic was modified 2 years, 8 months ago by ochoimedio.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @ochoimedio,

    I’ve checked our system, and I see you have two MailPoet accounts:

    1 – An account associated with the key ending in 16174051 and where the sending is currently paused for you due to deliverability issues;

    2 – An account associated with the key ending in 91bb63a07 (from a legacy free plan), which is pending approval.

    I will send you an email about the first account so we can get the sending restored for you.

    Thread Starter ochoimedio

    (@ochoimedio)

    Thanks!
    Im waiting for it.
    What address will you send that email?

    Thread Starter ochoimedio

    (@ochoimedio)

    Im still waiting!

    In my config it says that review: “…this will only take a couple of hours”
    I’ve been waiting for more than a week ??

    I dont undertand … im seriously thinking of uninstalling Mailpoet

    • This reply was modified 2 years, 8 months ago by ochoimedio.
    Thread Starter ochoimedio

    (@ochoimedio)

    PLEASE!

    Im still waiting fon athorization of my acount (***********a07)
    What′s the problem??

    Thread Starter ochoimedio

    (@ochoimedio)

    Pfff. Your support service is very bad!
    Im waiting for weeks and still i havent response.

    I cant send Newsletters!

    Thread Starter ochoimedio

    (@ochoimedio)

    The issue is marked “√ Resolved”
    But isnot resoved!!!

Viewing 6 replies - 1 through 6 (of 6 total)
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