My account buttons not working

Hi @sofievinck!

Could you please share an uncropped screenshot of the unworking buttons? You can use the snipboard.io tool to share it.

Also, to further check into your case, kindly provide us the following:

• Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.
• Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks!

Hi: It are all the links: so if you have no account the ‘wachtwoord vergeten” link is the best to see: https://www.timetodate.be/mijn-account/
Link to the screenshot: https://snipboard.io/erBbuQ.jpg

Statusreport:

### WordPress Environment ###

WordPress address (URL): https://www.timetodate.be
Site address (URL): https://www.timetodate.be
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 205 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_BE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.17
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.3.34-MariaDB-1:10.3.34+maria~focal
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: www_
Totale databasegrootte: 50.55MB
Database datagrootte: 40.96MB
Database index grootte: 9.59MB
www_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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www_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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www_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
www_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletter_templates: Data: 2.06MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
www_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
www_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_options: Data: 5.47MB + Index: 0.16MB + Engine InnoDB
www_postmeta: Data: 0.20MB + Index: 0.19MB + Engine InnoDB
www_posts: Data: 3.31MB + Index: 0.13MB + Engine InnoDB
www_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
www_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_wa_confirmationlinks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wa_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wa_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
www_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
www_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 25
automation-workflow: 1
custom_css: 1
customize_changeset: 119
frm_display: 1
frm_form_actions: 10
frm_styles: 1
mailpoet_page: 1
nav_menu_item: 9
page: 15
post: 5
product: 5
product_variation: 8
revision: 242
shop_order: 24
wp_global_styles: 3
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Creative Mail by Constant Contact: door Constant Contact – 1.5.3
Customize My Account for WooCommerce: door SysBasics – 1.1.6
Easy Pixels by JEVNET: door JEVNET – 2.13
Health Check & Troubleshooting: door The www.remarpro.com community – 1.4.5
Jetpack: door Automattic – 10.9.1
Mailchimp voor WooCommerce: door MailChimp – 2.6.2
MailPoet 3 (New): door MailPoet – 3.89.3
Mesmerize Companion: door Extend Themes – 1.6.132
Mollie-betalingen voor WooCommerce: door Mollie – 7.1.0
one.com Spam Protection: door one.com – 1.0.2
one.com: door one.com – 3.0.4
one.com Maintenance Mode: door one.com – 2.0.2
Performance Cache: door one.com – 2.0.3
Checkout Field Editor for WooCommerce: door ThemeHigh – 1.6.1
Woo Shortcodes Kit: door Alberto G. – 2.0.2
Payment Plugins for Stripe WooCommerce: door Payment Plugins
[email protected] – 3.3.19

Additional Variation Images Gallery for WooCommerce: door Emran Ahmed – 1.3.3
WooCommerce Payments: door Automattic – 4.2.0
WooCommerce Product Details Customiser: door jameskoster – 0.2.0
WooCommerce Shipping & Tax: door WooCommerce – 1.25.28 (bijgewerkt naar versie 1.26.0 is beschikbaar)
WooCommerce: door Automattic – 6.5.1
Backup Duplicator & Migration - WP STAGING: door WP-STAGING
wpstagingbackup – 2.9.12

### Inactive Plugins (7) ###

Akismet Anti-Spam: door Automattic – 4.2.4
Google Listings and Ads: door WooCommerce – 1.13.2
Hello Dolly: door Matt Mullenweg – 1.7.2
Imagify: door WP Media – 1.10
MC4WP: Mailchimp for WordPress: door ibericode – 4.8.7
UpdraftPlus - Backup/Restore: door UpdraftPlus.Com
DavidAnderson – 1.22.12

WPForms Lite: door WPForms – 1.7.4.2

### Must Use Plugins (1) ###

WP STAGING Optimizer: door René Hermenau – 1.5.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Winkelbasis: #166 - /toekomstige-events/
Winkelmand: #167 - /cart/
Afrekenen: #168 - /checkout/
Mijn account: #606 - /mijn-account/
Algemene voorwaarden: #69 - /algemene-voorwaarden/

### Theme ###

Name: Mesmerize PRO
Version: 1.6.151
Author URL: https://extendthemes.com/
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema

WooCommerce Support: ?

### Templates ###

Archive Template: Jouw thema heeft een woocommerce.php bestand. Je zal het woocommerce/archive-product.php template niet kunnen overschrijven omdat woocommerce.php prioriteit heeft over archive-product.php. Dit is bedoeld om weergave-problemen te voorkomen.
Overrides: mesmerize-pro/woocommerce/checkout/form-checkout.php
mesmerize-pro/woocommerce/checkout/thankyou.php
mesmerize-pro/woocommerce/loop/pagination.php
mesmerize-pro/woocommerce/order/order-details-customer.php
mesmerize-pro/woocommerce/order/order-details.php
/customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php

### WooCommerce Payments ###

Version: 4.2.0
Connected to WPCOM: Ja
Blog ID: 207206075
Account ID: acct_1L2Ktk2HFeXcsuKf

### Action Scheduler ###

Afgerond: 400
Oldest: 2022-04-30 16:48:34 +0200
Newest: 2022-05-28 20:19:35 +0200

In afwachting: 2
Oldest: 2022-05-29 18:50:41 +0200
Newest: 2022-05-29 19:41:49 +0200

### Status report information ###

Generated at: 2022-05-28 20:27:16 +02:00

Fatal error 1

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timetodate.be
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fatal-errors-2022-05-21-d002be4b51cb8c4cbd37a9af963ffd30.log Verwijder log

fatal-errors-2022-05-21-d002be4b51cb8c4cbd37a9af963ffd30.log (2022-05-21 bij 08:49 CEST)
 Bekijken
2022-05-21T06:45:15+00:00 CRITICAL Uncaught Error: Failed opening required '/customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins//inc/class-onecom-shortcuts.php' (include_path='.:/usr/share/php') in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins/onecom-themes-plugins.php:153
Stack trace:
#0 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/includes/plugin.php(2288): include_once()
#1 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/includes/plugin.php(659): plugin_sandbox_scrape('onecom-themes-p...')
#2 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/plugins.php(58): activate_plugin('onecom-themes-p...', 'https://www.tim...', false)
#3 {main}
  thrown in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins/onecom-themes-plugins.php op de lijn 153

2022-05-21T06:45:18+00:00 CRITICAL Uncaught Error: Failed opening required '/customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins//inc/class-onecom-shortcuts.php' (include_path='.:/usr/share/php') in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins/onecom-themes-plugins.php:153
Stack trace:
#0 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/includes/plugin.php(2288): include_once()
#1 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/plugins.php(192): plugin_sandbox_scrape('onecom-themes-p...')
#2 {main}
  thrown in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins/onecom-themes-plugins.php op de lijn 153

2022-05-21T06:45:19+00:00 CRITICAL Uncaught Error: Failed opening required '/customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins//inc/class-onecom-shortcuts.php' (include_path='.:/usr/share/php') in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins/onecom-themes-plugins.php:153
Stack trace:
#0 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/includes/plugin.php(2288): include_once()
#1 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/plugins.php(192): plugin_sandbox_scrape('onecom-themes-p...')
#2 {main}
  thrown in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins/onecom-themes-plugins.php op de lijn 153

2022-05-21T06:49:46+00:00 CRITICAL Uncaught Error: Failed opening required '/customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins//inc/class-onecom-shortcuts.php' (include_path='.:/usr/share/php') in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins/onecom-themes-plugins.php:153
Stack trace:
#0 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/includes/plugin.php(1251): include_once()
#1 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/includes/plugin.php(956): uninstall_plugin('onecom-themes-p...')
#2 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/includes/ajax-actions.php(4631): delete_plugins(Array)
#3 /customers/3/e/0/timetodate.be/httpd.www/wp-includes/class-wp-hook.php(307): wp_ajax_delete_plugin('')
#4 /customers/3/e/0/timetodate.be/httpd.www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#5 /customers/3/e/0/timetodate.be/httpd.www/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#6 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/admin-ajax.php(187): do_action('wp_ajax_delete-...')
#7 {main}
  thrown in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/onecom-themes-plugins/onecom-themes-plugins.php op de lijn 153

Fatal error 2

2022-05-26T08:56:12+00:00 CRITICAL Uncaught Error: Call to undefined function wc_empty_cart() in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-session-handler.php:372
Stack trace:
#0 /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-session-handler.php(363): WC_Session_Handler->forget_session()
#1 /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-session-handler.php(99): WC_Session_Handler->destroy_session()
#2 /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-session-handler.php(71): WC_Session_Handler->init_session_cookie()
#3 /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woocommerce/includes/class-woocommerce.php(829): WC_Session_Handler->init()
#4 /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-fraud-service.php(131): WooCommerce->initialize_session()
#5 /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-fraud-service.php(152): WC_Payments_Fraud_Service->check_if_user_just_logged_in()
#6 /customers/3/e/0/timetodate.be/httpd.www/wp-includes/class-wp-hook.php(307): WC_Payments_Fraud_Service->link_session_if_user_just_logged_in('')
#7 /customers/3/e/0/timetodate.be/httpd.www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#8 /customers/3/e/0/timetodate.be/httpd.www/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#9 /customers/3/e/0/timetodate.be/httpd.www/wp-settings.php(598): do_action('init')
#10 /customers/3/e/0/timetodate.be/httpd.www/wp-config.php(131): require_once('/customers/3/e/...')
#11 /customers/3/e/0/timetodate.be/httpd.www/wp-load.php(50): require_once('/customers/3/e/...')
#12 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/admin.php(34): require_once('/customers/3/e/...')
#13 /customers/3/e/0/timetodate.be/httpd.www/wp-admin/index.php(10): require_once('/customers/3/e/...')
#14 {main}
  thrown in /customers/3/e/0/timetodate.be/httpd.www/wp-content/plugins/woocommerce/includes/class-wc-session-handler.php op de lijn 372

Thank you for sending the system status reports, the error logs, and the screenshot.

I can see in the error logs that an issue with your one.com plugins might be occurring.

I created a test account on your site and found the following on the account page:

Are those the links that aren’t working?

If they are, it might be because those links have the same link: https://www.timetodate.be/mijn-account/

Try changing it to the links you want in Pages → All pages and then search for My account page to edit it.

Are you using a custom template for My account page? Because it should look like this when using a default theme like Storefront:

Let us know how it goes!

Thanks for checking.

I’m not able to adjust the my-account links and buttons. It’s just a woocommerce shortcode in the page that generates dynamic content isn’t it? For ex: the forgotten pasword link, button to see details of an order…

Or is this somehow editable…

Hi @sofievinck

It’s, usually, fully editable! Some themes may override it, or even allow it to be editable.

I’d recommend checking out with your theme developer for the best way to do that.

On the other hand, if you’re comfortable with coding, in a typically WooCommerce installation, you can find your My-Account folder and its templates at ../plugins/woocommerce/templates/myaccount

You can then override the default WooCommerce templates or use some WooCommerce hooks to interact with them.

Also, there are some plugins that make this for you, here’s a sample one:

https://woocommerce.com/products/my-account-page-editor/

Let us know how it goes! My very best,

Hi,
I have no idea what the issue exactly whas but it seems to be solved with going back to the default my-account page instead of the endpoint shortcodes en using the plugin: ‘Customize My Account for WooCommerce’ where the accountpage what linked to’dashboard’ instead of my-account.
Thanks for the help!

Hi @sofievinck

It is great that you were able to find a way forward.

Thank you for sharing the solution here.

If you have further questions, feel free to create a new thread.