my account addresses tab

Hello @fwuk,

Please explain your issue, including screenshots, URLs, and any other document, so we can understand and check it better. Also, let us know how we can replicate your steps to arrive at the issue on a fresh WordPress installation.

You can upload your files to one of the following online services:
https://postimages.org
https://loom.com
https://drive.google.com
https://wetransfer.com
https://dropbox.com

Additionally, please provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png.

Please keep us posted.
Thank you,
Best Regards

WooCommerce My Account “Addresses” tab does not display correctly (missing the text link) if the website language is set to English(UK).
Here are the screen shots of site language settings and WooCommerce My Account Tabs:
https://postimg.cc/gallery/yBWM5KP
And the WP installation Info:
https://pastebin.com/tWAKJp8A

Thank you.

Hello @fwuk,

Thank you for sharing the details.

I’m not sure if it’s related to changing the language.
If so, how can we replicate your steps to arrive at the issue on a fresh WordPress installation? ?We have not received any similar reports so far, and we can not reproduce that issue on our end.

This issue on your site is probably due to customization or configuration of the settings in other plugins.

Please navigate to Woo Settings > Advanced and make sure all “Account endpoints” have a slug like this: https://i.postimg.cc/bJxZhYqT/image.png.

If it doesn’t help, here are some troubleshooting steps that you can follow:

1. Head over to WP Dashboard > Plugin.
2. Deactivate all plugins.
3. Then, first, activate the Ocean Extra plugin.
4. Check your issue.
5. Then, activate your plugins one by one
6. After activation of any plugins, check your issue

Note 1: You can try troubleshooting on the staging website/or on a fresh installation.

Note 2: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools.

Note 3: You can try to activate the default theme, deactivate all our plugins, and recheck the issue. This will determine if the problem is with our product or not.

Best Regards

Thank you for your response.
Believe me I have tried everything you suggested in your reply, and more such as not using a child theme. The problem exists only if the WP Site Language is set to English(UK). WooCommerce My Account Addresses Tab displays fine in all other language settings.

Have a go, create an account at:
https://freelanceworks.co.uk/oceanwp/
where the site language is set to English(UK).

Many thanks for your time and a superb theme.
Regards

Aha! The fault has nothing to do with your theme. It is WooCommerce plugin causing the fault on My Account Adresses Tab display!
Why?
I have de-activated all plugins except elementor and woocommerce, and activated default wp theme : Twenty Twenty-Three

The fault is still there. So it is nothing to do with the oceanWP theme.

Sorry to waste so much of your time (and others). I should have done the above test long ago.

Thank you again, regards. We can close this topic.

You’re very welcome. Glad I could help.