Mute Button not shown

  • Resolved kalle1989

    (@kalle1989)


    1 year, 11 months ago

    I am using iThemes Security (version 8.1.5) on two pages. On one page, I am not able to disable Vulnerabilities Message. The “Mute” button is not visible, the button is hidden. If I click, I get a http 401 error: “Encountered error updating issue: Error: HTTP error! status: 401“

    Error message from the Console:

    GET https://xxx.de/wp-json/ithemes-security/v1/site-scanner/scans?per_page=1&_embed=ithemes-security:site-scan-issues [HTTP/2 401 Unauthorized 1081ms]
GEThttps://xxx.de/wp-json/ithemes-security/v1/site-scanner/muted-issues[HTTP/2 401 Unauthorized 1304ms]

Uncaught (in promise) Error: HTTP error! status: 401
    checkOk https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:314
    promise callback*getScanIssues https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:248
    initializeFixing https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:189
    <anonymous> https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:43
    promise callback* https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:31
    <anonymous> https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:323
vulnerability-details.js:314:19
Uncaught (in promise) Error: HTTP error! status: 401
    checkOk https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:314
    promise callback*getMutedIssues https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:92
    initializeMuting https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:48
    <anonymous> https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:39
    promise callback* https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:31
    <anonymous> https://itsec-site-scanner.ithemes.com/assets/js/vulnerability-details.js?version=1:323
vulnerability-details.js:314:19

    I don’t understand why it works on one page and not on the other.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Shalom Taiwo

    (@shalomt)

    Hi @kalle1989,

    Thank you for reaching out to us.

    Kindly note that when the REST API is set to “Restricted”, this will lead to an unauthorized error when attempting to click the vulnerability email.

    The REST API can be enabled by navigating to WordPress Dashboard ? Security ? Settings ? Advanced ? WordPress tweaks. Then set the REST API from “Restricted” to “Default”.

    Please let me know if it helps and how I can be of further assistance.

    Best regards,
    Shalom

    Thread Starter kalle1989

    (@kalle1989)

    Hi Shalom,

    thanks, I changed the setting, but I am still getting the same error.

    Best Regards,
    Kai

    Plugin Support Shalom Taiwo

    (@shalomt)

    Could you please try the following to see if helps to resolve the issue?

    • Log in to the site in a private window to see if the issue occurs again. If not, clear the regular browser cookies
    •  Clear cache

    Please let me know if it helps and how I can be of further assistance.

    Plugin Support Shalom Taiwo

    (@shalomt)

    Hi there,
    I hope the information provided helped resolve your issues. Given that we have not received a response, I will mark this post as resolved. If you still need some assistance, please feel free to open a new support topic, and we would be happy to assist.
    Thank you!

    Thread Starter kalle1989

    (@kalle1989)

    Hi Shalom,
    sorry for my late reply due to the Easter vacations.
    I have deactivated as you wrote all other plugins on my site, but I still get the same error!

    Best Regards,
    Kai

    Plugin Support Shalom Taiwo

    (@shalomt)

    Hi @kalle1989,

    I’m sorry to hear the issue continues to occur.

    Was this the same after clearing the browser cache/cookies? Please let me know.

    Could you please also check with your hosting provider if the IP?67.227.194.4?is blocked? If so, could they please unblock the IP?

    Looking forward to your response.

    Best regards,
    Shalom

    Plugin Support Shalom Taiwo

    (@shalomt)

    Hi there,
    Given that we have not received a response, I will mark this post as resolved. If you still need some assistance, please feel free to open a new support topic, and we would be happy to assist.
    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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