Must Be Logged In to Download File Message

Hi there,

In order to troubleshoot this further, would you mind posting a copy of your system status report here? You can find that that under WooCommerce > System Status.

The reason I’m asking is that I’d like to check for the plugins you have installed, their version numbers and whether there are any template overrides in place.

Note: The bug that you referenced is a pretty old one (Nov 2017) and has since been fixed.

Thanks!

Hi @riaanknoetze,

Here is the System Status Report

### WordPress Environment ###

Home URL: https://www.koffeeklatch.co.uk/store
Site URL: https://www.koffeeklatch.co.uk/store
WC Version: 3.4.1
Log Directory Writable: ?
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.36 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.36-82.1-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?
Zapier Integration - Active Feeds: ? 7 active Zapier Feeds.
Zapier Integration - Cron Tasks: ? 0 pending Zapier cron tasks.
Zapier Feed #1 Name: ? KoffeeKlatch Orders
Zapier Feed #1 Webhook URL: ? https://zapier.com/hooks/catch/241651/2dhjej/
Zapier Feed #1 Trigger: ? New Order
Zapier Feed #1 Test Result: ? Successfully sent sample data to https://zapier.com/hooks/catch/241651/2dhjej/.
Zapier Feed #2 Name: ? Line
Zapier Feed #2 Webhook URL: ? https://zapier.com/hooks/catch/241651/2v57gx/
Zapier Feed #2 Trigger: ? New Order
Zapier Feed #2 Test Result: ? Successfully sent sample data to https://zapier.com/hooks/catch/241651/2v57gx/.
Zapier Feed #3 Name: ? KoffeeKlatch Orders to Active Campaign
Zapier Feed #3 Webhook URL: ? https://hooks.zapier.com/hooks/catch/241651/6ao6o7/
Zapier Feed #3 Trigger: ? New Order
Zapier Feed #3 Test Result: ? Successfully sent sample data to https://hooks.zapier.com/hooks/catch/241651/6ao6o7/.
Zapier Feed #4 Name: ? adds contact on capsule when new customer registers
Zapier Feed #4 Webhook URL: ? https://hooks.zapier.com/hooks/catch/241651/urbpen/
Zapier Feed #4 Trigger: ? New Customer
Zapier Feed #4 Test Result: ? Successfully sent sample data to https://hooks.zapier.com/hooks/catch/241651/urbpen/.
Zapier Feed #5 Name: ? add products as tag on customer when he/she orders
Zapier Feed #5 Webhook URL: ? https://hooks.zapier.com/hooks/catch/241651/hoy9gh/
Zapier Feed #5 Trigger: ? New Order
Zapier Feed #5 Test Result: ? Successfully sent sample data to https://hooks.zapier.com/hooks/catch/241651/hoy9gh/.
Zapier Feed #6 Name: ? New Affiliate signup
Zapier Feed #6 Webhook URL: ? https://hooks.zapier.com/hooks/catch/241651/8onr7n/
Zapier Feed #6 Trigger: ? New Customer
Zapier Feed #6 Test Result: ? Successfully sent sample data to https://hooks.zapier.com/hooks/catch/241651/8onr7n/.
Zapier Feed #7 Name: ? WC to Capsule
Zapier Feed #7 Webhook URL: ? https://hooks.zapier.com/hooks/catch/241651/8y4qxr/
Zapier Feed #7 Trigger: ? New Order
Zapier Feed #7 Test Result: ? Successfully sent sample data to https://hooks.zapier.com/hooks/catch/241651/8y4qxr/.

### Database ###

WC Database Version: 3.4.1
WC Database Prefix: wp_
Total Database Size: 201.60MB
Database Data Size: 177.25MB
Database Index Size: 24.35MB
wp_woocommerce_sessions: Data: 0.12MB + Index: 0.00MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.55MB + Index: 0.58MB
wp_woocommerce_order_items: Data: 0.21MB + Index: 0.11MB
wp_woocommerce_order_itemmeta: Data: 3.25MB + Index: 1.03MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wpstg0_ac_abandoned_cart_history_lite: Data: 1.52MB + Index: 0.00MB
wpstg0_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB
wpstg0_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB
wpstg0_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB
wpstg0_affiliate_wp_affiliatemeta: Data: 0.00MB + Index: 0.01MB
wpstg0_affiliate_wp_affiliates: Data: 0.00MB + Index: 0.00MB
wpstg0_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB
wpstg0_affiliate_wp_creatives: Data: 0.00MB + Index: 0.00MB
wpstg0_affiliate_wp_direct_links: Data: 0.02MB + Index: 0.03MB
wpstg0_affiliate_wp_payouts: Data: 0.02MB + Index: 0.02MB
wpstg0_affiliate_wp_referrals: Data: 0.09MB + Index: 0.01MB
wpstg0_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB
wpstg0_affiliate_wp_visits: Data: 0.23MB + Index: 0.04MB
wpstg0_asq_answers: Data: 0.02MB + Index: 0.05MB
wpstg0_asq_answers_personalities: Data: 0.02MB + Index: 0.05MB
wpstg0_asq_personalities: Data: 0.02MB + Index: 0.03MB
wpstg0_asq_personality_results: Data: 0.02MB + Index: 0.03MB
wpstg0_asq_questions: Data: 0.02MB + Index: 0.03MB
wpstg0_asq_quizzes: Data: 0.02MB + Index: 0.06MB
wpstg0_asq_results: Data: 0.02MB + Index: 0.03MB
wpstg0_asq_result_templates: Data: 0.02MB + Index: 0.03MB
wpstg0_asq_trivia_results: Data: 0.02MB + Index: 0.02MB
wpstg0_commentmeta: Data: 0.00MB + Index: 0.01MB
wpstg0_commentmeta_backup: Data: 0.00MB + Index: 0.01MB
wpstg0_comments: Data: 1.29MB + Index: 0.33MB
wpstg0_email_log: Data: 23.52MB + Index: 0.00MB
wpstg0_itsec_lockouts: Data: 0.02MB + Index: 0.08MB
wpstg0_itsec_log: Data: 0.09MB + Index: 0.03MB
wpstg0_itsec_logs: Data: 1.52MB + Index: 0.09MB
wpstg0_itsec_temp: Data: 0.02MB + Index: 0.06MB
wpstg0_iwp_backup_status: Data: 0.02MB + Index: 0.00MB
wpstg0_ks_giveaways_contestant: Data: 0.02MB + Index: 0.03MB
wpstg0_ks_giveaways_entry: Data: 0.02MB + Index: 0.05MB
wpstg0_ks_giveaways_winner: Data: 0.02MB + Index: 0.02MB
wpstg0_links: Data: 0.00MB + Index: 0.00MB
wpstg0_lockdowns: Data: 0.02MB + Index: 0.00MB
wpstg0_login_fails: Data: 0.02MB + Index: 0.00MB
wpstg0_mc4wp_log: Data: 0.00MB + Index: 0.00MB
wpstg0_nf3_actions: Data: 0.02MB + Index: 0.00MB
wpstg0_nf3_action_meta: Data: 0.05MB + Index: 0.00MB
wpstg0_nf3_fields: Data: 0.02MB + Index: 0.00MB
wpstg0_nf3_field_meta: Data: 0.06MB + Index: 0.00MB
wpstg0_nf3_forms: Data: 0.02MB + Index: 0.00MB
wpstg0_nf3_form_meta: Data: 0.02MB + Index: 0.00MB
wpstg0_nf3_objects: Data: 0.02MB + Index: 0.00MB
wpstg0_nf3_object_meta: Data: 0.02MB + Index: 0.00MB
wpstg0_nf3_relationships: Data: 0.02MB + Index: 0.00MB
wpstg0_options: Data: 2.07MB + Index: 0.14MB
wpstg0_options_backup: Data: 1.62MB + Index: 0.17MB
wpstg0_postmeta: Data: 6.88MB + Index: 1.64MB
wpstg0_postmeta_backup: Data: 4.70MB + Index: 0.95MB
wpstg0_posts: Data: 0.66MB + Index: 0.16MB
wpstg0_prli_clicks: Data: 0.02MB + Index: 0.19MB
wpstg0_prli_groups: Data: 0.02MB + Index: 0.02MB
wpstg0_prli_links: Data: 0.02MB + Index: 0.16MB
wpstg0_prli_link_metas: Data: 0.02MB + Index: 0.03MB
wpstg0_redirection_404: Data: 0.04MB + Index: 0.04MB
wpstg0_redirection_groups: Data: 0.00MB + Index: 0.00MB
wpstg0_redirection_items: Data: 0.00MB + Index: 0.01MB
wpstg0_redirection_logs: Data: 0.00MB + Index: 0.00MB
wpstg0_signups: Data: 0.02MB + Index: 0.03MB
wpstg0_smush_dir_images: Data: 0.02MB + Index: 0.03MB
wpstg0_tcb_api_error_log: Data: 0.00MB + Index: 0.00MB
wpstg0_termmeta: Data: 0.01MB + Index: 0.01MB
wpstg0_terms: Data: 0.00MB + Index: 0.01MB
wpstg0_term_relationships: Data: 0.00MB + Index: 0.01MB
wpstg0_term_taxonomy: Data: 0.00MB + Index: 0.01MB
wpstg0_tve_leads_contacts: Data: 0.02MB + Index: 0.00MB
wpstg0_tve_leads_contact_download: Data: 0.02MB + Index: 0.00MB
wpstg0_tve_leads_event_log: Data: 0.02MB + Index: 0.03MB
wpstg0_tve_leads_form_variations: Data: 0.02MB + Index: 0.00MB
wpstg0_tve_leads_group_options: Data: 0.02MB + Index: 0.00MB
wpstg0_tve_leads_saved_group_options: Data: 0.02MB + Index: 0.00MB
wpstg0_tve_leads_split_test: Data: 0.02MB + Index: 0.00MB
wpstg0_tve_leads_split_test_items: Data: 0.02MB + Index: 0.00MB
wpstg0_tvo_activity_log: Data: 0.02MB + Index: 0.00MB
wpstg0_usermeta: Data: 0.83MB + Index: 0.44MB
wpstg0_usermeta_backup: Data: 0.20MB + Index: 0.12MB
wpstg0_users: Data: 0.04MB + Index: 0.03MB
wpstg0_vqzb_i18n: Data: 0.02MB + Index: 0.00MB
wpstg0_wc_download_log: Data: 0.05MB + Index: 0.03MB
wpstg0_wc_groupbuy_log: Data: 0.02MB + Index: 0.00MB
wpstg0_wc_webhooks: Data: 0.05MB + Index: 0.02MB
wpstg0_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
wpstg0_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
wpstg0_wfBlocks: Data: 0.01MB + Index: 0.00MB
wpstg0_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
wpstg0_wfConfig: Data: 0.05MB + Index: 0.01MB
wpstg0_wfCrawlers: Data: 0.00MB + Index: 0.00MB
wpstg0_wfFileMods: Data: 1.65MB + Index: 0.43MB
wpstg0_wfHits: Data: 0.41MB + Index: 0.08MB
wpstg0_wfHoover: Data: 1.20MB + Index: 0.25MB
wpstg0_wfIssues: Data: 0.01MB + Index: 0.00MB
wpstg0_wfLeechers: Data: 0.05MB + Index: 0.09MB
wpstg0_wfLockedOut: Data: 0.00MB + Index: 0.00MB
wpstg0_wfLocs: Data: 0.00MB + Index: 0.00MB
wpstg0_wfLogins: Data: 0.13MB + Index: 0.03MB
wpstg0_wfNet404s: Data: 0.00MB + Index: 0.00MB
wpstg0_wfReverseCache: Data: 0.00MB + Index: 0.00MB
wpstg0_wfScanners: Data: 0.00MB + Index: 0.00MB
wpstg0_wfStatus: Data: 0.10MB + Index: 0.04MB
wpstg0_wfThrottleLog: Data: 0.01MB + Index: 0.00MB
wpstg0_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wpstg0_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB
wpstg0_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.33MB + Index: 0.26MB
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wpstg0_woocommerce_order_itemmeta: Data: 1.66MB + Index: 0.83MB
wpstg0_woocommerce_order_items: Data: 0.14MB + Index: 0.08MB
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wpstg0_woocommerce_sessions: Data: 0.15MB + Index: 0.01MB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wpstg0_wpmcleaner: Data: 0.06MB + Index: 0.00MB
wpstg0_wpml_mails: Data: 27.52MB + Index: 0.00MB
wpstg0_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB
wpstg0_wpoj_campaigns: Data: 0.00MB + Index: 0.00MB
wpstg0_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
wpstg0_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB
wp_activewoo_iptable: Data: 4.01MB + Index: 5.69MB
wp_ac_abandoned_cart_history_lite: Data: 0.25MB + Index: 0.00MB
wp_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB
wp_affiliate_wp_affiliatemeta: Data: 0.00MB + Index: 0.01MB
wp_affiliate_wp_affiliates: Data: 0.01MB + Index: 0.01MB
wp_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB
wp_affiliate_wp_creatives: Data: 0.00MB + Index: 0.00MB
wp_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB
wp_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB
wp_affiliate_wp_direct_links: Data: 0.02MB + Index: 0.03MB
wp_affiliate_wp_payouts: Data: 0.02MB + Index: 0.02MB
wp_affiliate_wp_referrals: Data: 0.15MB + Index: 0.02MB
wp_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB
wp_affiliate_wp_visits: Data: 0.42MB + Index: 0.08MB
wp_asq_answers: Data: 0.02MB + Index: 0.05MB
wp_asq_answers_personalities: Data: 0.02MB + Index: 0.05MB
wp_asq_personalities: Data: 0.02MB + Index: 0.03MB
wp_asq_personality_results: Data: 0.02MB + Index: 0.03MB
wp_asq_questions: Data: 0.02MB + Index: 0.03MB
wp_asq_quizzes: Data: 0.02MB + Index: 0.06MB
wp_asq_results: Data: 0.02MB + Index: 0.03MB
wp_asq_result_templates: Data: 0.02MB + Index: 0.03MB
wp_asq_trivia_results: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_commentmeta_backup: Data: 0.00MB + Index: 0.01MB
wp_comments: Data: 2.26MB + Index: 0.56MB
wp_email_log: Data: 19.52MB + Index: 0.00MB
wp_itsec_distributed_storage: Data: 5.52MB + Index: 0.02MB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB
wp_itsec_logs: Data: 4.02MB + Index: 0.30MB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB
wp_iwp_backup_status: Data: 0.02MB + Index: 0.00MB
wp_ks_giveaways_contestant: Data: 0.02MB + Index: 0.03MB
wp_ks_giveaways_entry: Data: 0.02MB + Index: 0.05MB
wp_ks_giveaways_winner: Data: 0.02MB + Index: 0.02MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_lockdowns: Data: 0.02MB + Index: 0.00MB
wp_login_fails: Data: 0.02MB + Index: 0.00MB
wp_mc4wp_log: Data: 0.00MB + Index: 0.00MB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB
wp_nf3_action_meta: Data: 0.05MB + Index: 0.00MB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB
wp_nf3_field_meta: Data: 0.06MB + Index: 0.00MB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB
wp_options: Data: 8.94MB + Index: 0.22MB
wp_options_backup: Data: 1.62MB + Index: 0.17MB
wp_postmeta: Data: 9.87MB + Index: 3.03MB
wp_postmeta_backup: Data: 4.70MB + Index: 0.82MB
wp_posts: Data: 0.87MB + Index: 0.27MB
wp_prli_clicks: Data: 0.02MB + Index: 0.19MB
wp_prli_groups: Data: 0.02MB + Index: 0.02MB
wp_prli_links: Data: 0.02MB + Index: 0.16MB
wp_prli_link_metas: Data: 0.02MB + Index: 0.03MB
wp_redirection_404: Data: 0.17MB + Index: 0.09MB
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB
wp_redirection_items: Data: 0.00MB + Index: 0.01MB
wp_redirection_logs: Data: 0.00MB + Index: 0.00MB
wp_signups: Data: 0.02MB + Index: 0.03MB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB
wp_tcb_api_error_log: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.01MB + Index: 0.01MB
wp_terms: Data: 0.01MB + Index: 0.01MB
wp_term_relationships: Data: 0.02MB + Index: 0.04MB
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wp_tve_leads_contacts: Data: 0.02MB + Index: 0.00MB
wp_tve_leads_contact_download: Data: 0.02MB + Index: 0.00MB
wp_tve_leads_event_log: Data: 0.02MB + Index: 0.03MB
wp_tve_leads_form_variations: Data: 0.02MB + Index: 0.00MB
wp_tve_leads_group_options: Data: 0.02MB + Index: 0.00MB
wp_tve_leads_saved_group_options: Data: 0.02MB + Index: 0.00MB
wp_tve_leads_split_test: Data: 0.02MB + Index: 0.00MB
wp_tve_leads_split_test_items: Data: 0.02MB + Index: 0.00MB
wp_tvo_activity_log: Data: 0.02MB + Index: 0.00MB
wp_usermeta: Data: 1.48MB + Index: 0.73MB
wp_usermeta_backup: Data: 0.20MB + Index: 0.12MB
wp_users: Data: 0.06MB + Index: 0.08MB
wp_vqzb_i18n: Data: 0.02MB + Index: 0.00MB
wp_wc_download_log: Data: 0.08MB + Index: 0.03MB
wp_wc_groupbuy_log: Data: 0.02MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
wp_wfBlocks: Data: 0.01MB + Index: 0.00MB
wp_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
wp_wfConfig: Data: 0.05MB + Index: 0.01MB
wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB
wp_wfFileMods: Data: 1.65MB + Index: 0.43MB
wp_wfHits: Data: 0.41MB + Index: 0.08MB
wp_wfHoover: Data: 1.20MB + Index: 0.19MB
wp_wfIssues: Data: 0.01MB + Index: 0.00MB
wp_wfLeechers: Data: 0.05MB + Index: 0.09MB
wp_wfLockedOut: Data: 0.00MB + Index: 0.00MB
wp_wfLocs: Data: 0.00MB + Index: 0.00MB
wp_wfLogins: Data: 0.13MB + Index: 0.03MB
wp_wfNet404s: Data: 0.00MB + Index: 0.00MB
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB
wp_wfScanners: Data: 0.00MB + Index: 0.00MB
wp_wfStatus: Data: 0.10MB + Index: 0.04MB
wp_wfThrottleLog: Data: 0.01MB + Index: 0.00MB
wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_bundled_itemmeta: Data: 0.17MB + Index: 0.25MB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB
wp_wpmcleaner: Data: 0.06MB + Index: 0.00MB
wp_wpml_mails: Data: 23.52MB + Index: 0.00MB
wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB
wp_wpoj_campaigns: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB

### Post Type Counts ###

acf: 1
amn_mi-lite: 2
amn_smtp: 1
attachment: 784
custom_css: 1
events: 18
focus_area: 1
nav_menu_item: 17
nf_sub: 106
oembed_cache: 2
page: 76
post: 2
product: 127
product_variation: 53
shop_coupon: 107
shop_order: 1121
shop_order_refund: 39
thrive_optin: 6
tvo_shortcode: 3
tvo_testimonials: 2
wc_zapier_feed: 7

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (76) ###

ACF Content Analysis for Yoast SEO: by Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 2.0.1

Admin Log: by David Gwyer – 1.50
Advanced Custom Fields: by Elliot Condon – 4.4.12
AffiliateWP - PayPal Payouts: by Pippin Williamson and Andrew Munro – 1.1.11
AffiliateWP - Pushover Notifications: by Chris Klosowski – 1.0.2
AffiliateWP - Recurring Referrals: by Pippin Williamson and Andrew Munro – 1.6.6
AffiliateWP: by AffiliateWP
LLC – 2.2

AffiliateWP - Affiliate Dashboard Sharing: by AffiliateWP – 1.1.6
AffiliateWP - Affiliate Forms For Ninja Forms: by Pippin Williamson and Andrew Munro – 1.1.8
AffiliateWP - Custom Affiliate Slugs: by Pippin Williamson and Andrew Munro – 1.0.2
AffiliateWP - Direct Link Tracking: by AffiliateWP – 1.1.3
AffiliateWP - External Referral Links: by AffiliateWWP – 1.0.2
AffiliateWP - Show Affiliate Coupons: by AffiliateWP – 1.0.7
AffiliateWP - Zapier - Automated Tasks: by AffiliateWP – 1.1.1
Authorize.net AIM Payment Gateway For WooCommerce with Refunds Pro: by Ishan Verma – 4.08 – Not tested with the active version of WooCommerce
BackupBuddy: by iThemes – 8.2.6.2
iThemes Security: by iThemes – 7.0.1
Bulk Regenerate Download Permissions for WooCommerce Orders Pro: by Algoritmika Ltd – 1.1.2 – Not tested with the active version of WooCommerce
Custom Related Products for WooCommerce: by Scott Nelle – 1.3 – Not tested with the active version of WooCommerce
EffectIO Dashboard: by EffectIO – 2.0.25
Email Log: by Sudar – 2.2.5
Embed Google AdWords Codes on WooCommerce: by StoreYa – 1.4 – Not tested with the active version of WooCommerce
Enable Media Replace: by ShortPixel – 3.2.5
EU Cookie Law: by Alex Moss
Marco Milesi
Peadig
Shane Jones – 3.0.1

Export Users to CSV: by Matt Cromwell – 1.1.1
WooCommerce shop to Facebook: by StoreYa – 2.5 – Not tested with the active version of WooCommerce
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.0.6
Insert Headers and Footers: by WPBeginner – 1.4.2
Login LockDown: by Michael VanDeMar – v1.7.1
MCE Table Buttons: by Jake Goldman
10up
Oomph – 3.2

My Custom Functions: by Space X-Chimp – 4.17
Ninja Forms - Zapier: by Fatcat Apps – 3.0.8
Ninja Forms: by The WP Ninjas – 3.3.1
Page Links To: by Mark Jaquith – 2.9.10
PayPal Marketing Solutions: by iTechArt-Group – 1.2
Post Duplicator: by Metaphor Creations – 2.20
Pretty Links: by Blair Williams – 2.1.6
Product CSV Import Export (BASIC): by XAdapter – 1.4.4 – Not tested with the active version of WooCommerce
Profile Builder: by Cozmoslabs – 2.8.3
Redirection: by John Godley – 3.2
Maintenance Mode & Coming Soon: by Maintenance Mode Builder – 3.8.1
Custom Thank You Pages Per Product for WooCommerce: by StoreApps – 1.2.4 – Not tested with the active version of WooCommerce
SG Optimiser: by SiteGround – 4.0.6
Simple 301 Redirects: by Scott Nellé – 1.07
Simple Custom CSS: by John Regan
Danny Van Kooten – 4.0.1

Simple Custom Post Order: by Colorlib – 2.3.2
StoreYa Like Box: by StoreYa – 1.0
Theme Customisations: by WooThemes – 1.0.0
Thrive Ovation: by <a href="https://thrivethemes.com">Thrive Themes</a> – 2.0.14
Thrive Architect: by <a href="https://www.thrivethemes.com">Thrive Themes</a> – 2.0.35
User Switching: by John Blackbourn & contributors – 1.3.1
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 4.9
WooCommerce - Active Campaign Integration: by Jason Kadlec: ActiveWoo.com – 1.6.0 – Not tested with the active version of WooCommerce
WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce Filter Orders by Product: by Md. Kowsar Hossain – 2.0.7 – Not tested with the active version of WooCommerce
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.4 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices: by Bas Elbers – 2.9.12 – Not tested with the active version of WooCommerce
WooCommerce Product Bundles: by SomewhereWarm – 5.7.10
WooCommerce Product Dependencies: by SomewhereWarm – 1.2.1 – Not tested with the active version of WooCommerce
WooCommerce Smart Coupons: by WooCommerce – 3.3.10 – 3.4.3 is available – Not tested with the active version of WooCommerce
WooCommerce Subscriptions: by Prospress Inc. – 2.2.18 – 2.2.21 is available – Not tested with the active version of WooCommerce
WooCommerce Taxamo: by WooCommerce – 1.2.14 – Not tested with the active version of WooCommerce
WooCommerce Xero Integration: by WooCommerce – 1.7.10 – 1.7.12 is available – Not tested with the active version of WooCommerce
WooCommerce Zapier Integration: by OM4 – 1.7.2
WooCommerce: by Automattic – 3.4.1
Yoast SEO: by Team Yoast – 7.5.3
WP CleanFix: by Giovambattista Fazioli – 5.3.7
WP Crontrol: by John Blackbourn & contributors – 1.6.2
WP Mail Logging: by Christian Z?ller – 1.8.3
WP Mail SMTP: by WPForms – 1.2.5
WP Maintenance Mode: by Designmodo – 2.2
WP Rollback: by WordImpress – 1.5
Smush: by WPMU DEV – 2.7.9.1
Zendesk Request Form: by pipdig – 2.9.1
Zendesk Support for WordPress: by Zendesk – 1.7.0
Zendesk Chat Widget: by Zendesk – 1.4.12

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
groupbuy (groupbuy)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)

### WC Pages ###

Shop base: #2940 - /shop/
Basket: #2941 - /cart/
Checkout: #2942 - /checkout/
My account: #2943 - /my-account/
Terms and conditions: #129 - /about/terms/

### Theme ###

Name: Rise Child
Version: 1.0.0
Author URL: https://wooassist.com
Child Theme: ?
Parent Theme Name: Rise
Parent Theme Version: 1.300.16
Parent Theme Author URL: https://thrivethemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### subscriptions ###

WCS_DEBUG: ?
						No
Subscriptions Mode: ?
						Staging
Subscriptions Template Theme Overrides: –
Report Cache Enabled: ?
						Yes
Cache Update Failures: ?
						0 failure

### Product Bundles ###

Database Version: 5.7.10
Template Overrides: –

Hi there,

Would you happen to have a staging setup with the same host where you could disable plugins or even temporarily switch themes to rule out any conflicts there?

In particular the plugin below seems suspicious at first glance, but testing with just WooCommerce active will be helpful to see if anything else could be causing the conflict.

Bulk Regenerate Download Permissions for WooCommerce Orders Pro: by Algoritmika Ltd – 1.1.2 – Not tested with the active version of WooCommerce

Also, depending on your download settings, it may be helpful to get your PHP version upgraded to at least 7.0. ??

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.