Music not playing on Safari

  • Resolved Frog Eat Fly

    (@zerozendesign)


    7 years, 7 months ago

    Hi,

    We are trying to get music to play at fresh-sync.com in the music library on Safari and it wont play. I wont say it wont play as I have been able to get it to play on safari but only after a long delay. On Chrome for me it plays fine but then others are reporting no music on Chrome.

    We are linking the music to the product using dropbox. What could be the issue with playback? Especially with Safari.

    Need a quick answer if possible or will need to switch to another plugin.

Viewing 1 replies (of 1 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @zerozendesign,

    My apologies for the delay in respond to your ticket, I’ve no received the notification about it.

    Concerning to the audio files hosted in the cloud (like DropBox), first, be sure the audio files are accessible publicly, but not through the cloud as proxy, and then, use a fake parameter as part of the URL for letting know the player the audio file’s extension. For example, assuming that the URL to the audio file is:

    https://www.cloud-domain.com/path-to-the-resources/file-name/?param=value

    modify it as follows:

    [audio src="https://www.cloud-domain.com/path-to-the-resources/file-name/?param=value&fake=.mp3" /]

    Best regards.

Viewing 1 replies (of 1 total)
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