Multisite Network crashes with server error upon install

Hi there!

SO only our Pro version is multisite-enabled. The free one isn’t unfortunately

Kind Regards,
-Roch

Thank you. Thank you for your reply.
I purchased the pro version for $199.00
Is there a chance that they sent me the wrong link?

I do not think so. Because the email reads and I quote:
” Hey Steve Valencia,

Thanks for your purchase. You can use the link below to download SportsPress Pro (League License)

(omitting link here)

Kind regards,

Just to be clear. Please state which plugin you are referring to.
Is it s2member or is it SportsPress Pro. Once you respond I will happy to reply.

Kind regards,

@lonewolf95665

That’s awesome! Thanks for your purchase. Please get in touch using this system then: https://support.themeboy.com/

There you’ll have priority support and our support team will be able to help you with this.

Kind Regards,
-Roch

Yes. I did that on couple of days ago. Thank you. May I ask a question? What is the “usual time to support reply” when they have a fix for the server error?

I asked the question of them a day ago but did not get a reply. Today will be day two unless they reply today.

Kind regards,

Wolfie

Hi Wolfie!

Our team doesn’t work on weekends but 1 day is the standard. I’ll send this to our dev team if you don’t mind so they can check

Kind Regards,
-Roch

Hello again Roch. I am sorry to trouble you “again” but…my purchase was on 01/19/2016. I gave notice and provided the zip file and ftp access over a week ago. This is much longer that 1 day.

Is there some problem with support? Should I just ask for a refund? The communication and followup.. or the “taking ownership” of the problem of some support team member seems to have either fallen between the cracks or is lacking structure in keeping me informed of ANY progress.

Kind regards,

Wolfie

Hello again Roch. I am sorry to trouble you “again” but…my purchase was on 01/19/2016. I gave notice and provided the zip file and ftp access over a week ago. This is much longer that 1 day.

Please take it up with the author on their site.

https://www.themeboy.com/sportspress-pro/

As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.