Multisite issue with multiple Business Managers

We want to integrate our request, we noticed that since a precise moment all new sites (not old ones) have the same external_business_id, I suppose that it has something to do with that issue.

I’m pasting two different api calls made from two subsites, both with the same external_business_id, and I don’t understand why they get the same id:

https://facebook.com/dialog/oauth?client_id=474166926521348&redirect_uri=https%3A%2F%2Fconnect.woocommerce.com%2Fauth%2Ffacebook%2F&state=http%3A%2F%2Fcioccolatocroci.easy-delivery.it%2F%3Fwc-api%3Dwc_facebook_connect%26<strong>external_business_id%3Ddelivery-5fe141968f0b5</strong>%26nonce%3Dbed98d6a9c&display=page&response_type=code&scope=manage_business_extension%2Ccatalog_management%2Cbusiness_management%2Cads_management%2Cads_read%2Cpages_read_engagement&extras=%7B%22setup%22%3A%7B%22external_business_id%22%3A%22delivery-5fe141968f0b5%22%2C%22timezone%22%3A%22Europe%5C%2FRome%22%2C%22currency%22%3A%22EUR%22%2C%22business_vertical%22%3A%22ECOMMERCE%22%7D%2C%22business_config%22%3A%7B%22business%22%3A%7B%22name%22%3A%22Croci%20Bruno%20Cioccolato%20dal%201930%22%7D%7D%2C%22repeat%22%3Afalse%7D

https://facebook.com/dialog/oauth?client_id=474166926521348&redirect_uri=https%3A%2F%2Fconnect.woocommerce.com%2Fauth%2Ffacebook%2F&state=http%3A%2F%2Farenagioielli.easy-delivery.it%2F%3Fwc-api%3Dwc_facebook_connect%26<strong>external_business_id%3Ddelivery-5fe141968f0b5</strong>%26nonce%3Dbed98d6a9c&display=page&response_type=code&scope=manage_business_extension%2Ccatalog_management%2Cbusiness_management%2Cads_management%2Cads_read%2Cpages_read_engagement&extras=%7B%22setup%22%3A%7B%22external_business_id%22%3A%22delivery-5fe141968f0b5%22%2C%22timezone%22%3A%22Europe%5C%2FRome%22%2C%22currency%22%3A%22EUR%22%2C%22business_vertical%22%3A%22ECOMMERCE%22%7D%2C%22business_config%22%3A%7B%22business%22%3A%7B%22name%22%3A%22Arena%20Gioielli%22%7D%7D%2C%22repeat%22%3Afalse%7D

We didn’t have this issues previous to plugin update, was it generated random before or what? If, obviously, this has something to do with the issue.

We also noticed that successful connected stores have a different external_business_id which takes store name, for example:

https://www.facebook.com/facebook_business_extension?app_id=474166926521348&<strong>external_business_id=repetto1871-5fb55a4ed4459</strong>

Is this plugin still supported???

Hi @dsgncreativestudio. We don’t have any specific compatibility with multisite. However, the expectation is one store, one catalog, with each store using a different pixel.

For each store, you can go to https://{{DOMAIN}}/wp-admin/wp-options.php to try to reset the business ID. I recommend you use a format like store-name-dfsdc3lck9k6q ← 13-digit random string.

Hi @drwpcom, until last update it was working as expectation, now it takes the same business ID for all new subsites. Resetting business ID didn’t work.

Do you plan any kind of multisite compatibility soon? Otherwise we will work out a solution by our own.

Thanks

Hi @dsgncreativestudio.

Do you plan any kind of multisite compatibility soon? Otherwise we will work out a solution by our own.

We do not have any specific multisite compatibility planned so looking into a custom solution is a good idea if you’d like to add this.