• I’m not able to see my network admin menu after my site got hacked. How can I resolve this?

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    Carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.

    Thread Starter csites2g

    (@csites2g)

    I’ve done most of those things. I’m not able to access the network admin page? No added users.

    Moderator James Huff

    (@macmanx)

    For the hack cleanup, you’ll need to do all of it to make sure that all hack vectors are closed, otherwise the hack will simply reoccur.

    As for accessing the Dashboard, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Viewing 3 replies - 1 through 3 (of 3 total)
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