Multisite Config Constants

  • Resolved Deviant Media LLC

    (@abretado1985)


    5 years, 5 months ago

    Hello,

    I am hoping you can help me troubleshoot an issue.
    We’ve had this plugin working on multisite, but once we updated to 5.2.3 and updated our PHP to 5.6.40 the emails are no longer working with constants defined. If I deactivate the constants then the individual site works with the settings I apply. So is it an issue with the constants? I double-checked the SMTP host information but no luck.

    Here is what I have:
    define( ‘WPMS_ON’, on ); // True turns on the whole constants support and usage, false turns it off.

    define( ‘WPMS_MAIL_FROM’, ‘[email protected]’ );
    define( ‘WPMS_MAIL_FROM_FORCE’, false ); // True turns it on, false turns it off.
    define( ‘WPMS_MAIL_FROM_NAME’, ‘do not reply’ );
    define( ‘WPMS_MAIL_FROM_NAME_FORCE’, false ); // True turns it on, false turns it off.
    define( ‘WPMS_MAILER’, ‘smtp’ ); // Possible values: ‘mail’, ‘sendinblue’, ‘mailgun’, ‘sendgrid’, ‘gmail’, ‘smtp’.
    define( ‘WPMS_SET_RETURN_PATH’, true ); // Sets $phpmailer->Sender if true, relevant only for Other SMTP mailer.

    define( ‘WPMS_SMTP_HOST’, ‘xx.xx.xxx.xx’ ); // The SMTP mail host.
    define( ‘WPMS_SMTP_PORT’, 25 ); // The SMTP server port number.
    define( ‘WPMS_SSL’, ” ); // Possible values ”, ‘ssl’, ‘tls’ – note TLS is not STARTTLS.
    define( ‘WPMS_SMTP_AUTH’, false ); // True turns it on, false turns it off.
    define( ‘WPMS_SMTP_USER’, ” ); // SMTP authentication username, only used if WPMS_SMTP_AUTH is true.
    define( ‘WPMS_SMTP_PASS’, ” ); // SMTP authentication password, only used if WPMS_SMTP_AUTH is true.
    define( ‘WPMS_SMTP_AUTOTLS’, false ); // True turns it on, false turns it off.

    Thank you,
    Albert

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi Albert,

    With the constants defined, what is the error message you’re getting while trying to send the test email? The constants seem to be okay if you have defined their values correctly. Could you please share the exact codes you’ve added? This might give us a better idea on what might be going on.

    Thanks!

    Thread Starter Deviant Media LLC

    (@abretado1985)

    The defined codes are posted on my initial post above.
    Here is the message I get when I do an email test:

    There was a problem while sending the test email.

    An issue was detected.

    This means your test email was unable to be sent.

    Typically this error is returned for one of the following reasons:

    – Plugin settings are incorrect (wrong SMTP settings, invalid Mailer configuration, etc).
    – Your web server is blocking the connection.
    – Your host is rejecting the connection.
    Recommended next steps:

    Triple check the plugin settings, consider reconfiguring to make sure everything is correct (eg bad copy and paste).
    Contact your web hosting provider and ask them to verify your server can make outside connections. Additionally, ask them if a firewall or security policy may be preventing the connection – many shared hosts block certain ports.
    Note: this is the most common cause of this issue.
    Try using a different mailer.

    Hi @abretado1985,

    From your initial post, it appears that the following section is not configured.

    define( ‘WPMS_SMTP_HOST’, ‘xx.xx.xxx.xx’ ); // The SMTP mail host.
define( ‘WPMS_SMTP_PORT’, 25 ); // The SMTP server port number.
define( ‘WPMS_SSL’, ” ); // Possible values ”, ‘ssl’, ‘tls’ – note TLS is not STARTTLS.
define( ‘WPMS_SMTP_AUTH’, false ); // True turns it on, false turns it off.
define( ‘WPMS_SMTP_USER’, ” ); // SMTP authentication username, only used if WPMS_SMTP_AUTH is true.
define( ‘WPMS_SMTP_PASS’, ” ); // SMTP authentication password, only used if WPMS_SMTP_AUTH is true.
define( ‘WPMS_SMTP_AUTOTLS’, false ); // True turns it on, false turns it off.

    When you get the chance, could you check if you have the above section of the constants configured in your site file? If it has not been configure, you’ll need to update the values with your SMTP information.

    Thanks!

    Thread Starter Deviant Media LLC

    (@abretado1985)

    I’ve added the missing constants but our SMTP does not require a username or password. These constants have always been the same but just recently started having issues. I find it odd that if I activate the plugin on the individual site it works but as soon as I add the constants it does not work.

    Hi @abretado1985,

    Thanks for the details! Please copy the contents of the error debug message, identified with an orange left border after sending the test emails with constants on. Here’s a screenshot of an option to get full error log. Could you please share the exact SMTP Host, port, and encryption you’re using that does not require a username and password.

    This might give us a better idea of what might be going on!

    Thanks!

    Thread Starter Deviant Media LLC

    (@abretado1985)

    Update: Once we updated our PHP to version 7.2 it started working properly.

    Hi @abretado1985 – Glad to know you sorted it out and thanks for taking the time to let us know.

    Have a good one! ??

Viewing 7 replies - 1 through 7 (of 7 total)
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