Multiple user for ticket…

Hi @erikdemarco,

In this case, you may want to set up the “notifications add-on” for Awesome Support yo notify the admin for each ticket. Am I correct in understanding that the admin will be notified for all additions to the ticket so that they can follow along and respond? Then the seller would act like an “agent” in the system, and the buyer would act like a “Support customer”? Beyond that, you would also want to set permissions to only allow the sellers to see their own tickets.

“Am I correct in understanding that the admin will be notified for all additions to the ticket so that they can follow along and respond? Then the seller would act like an “agent” in the system, and the buyer would act like a “Support customer”?”

Yes that is correct.

Do I need to set each seller as an agent manually?
Is it possible to do it programatically using somekind of api for what i want to achieve?

• This reply was modified 5 years, 11 months ago by erikdemarco.

Hi @erikdemarco,

You will need to have each seller act as an agent yes. Ideally if all of your sellers have a certain role, you can give that role limited “agent” access, and assign only tickets to that agent. Ensure that you have enabled permissions to only allow the agent to see tickets that they are assigned. You could also manage it programmatically using the API as well.