Multiple Tracking Numbers and Order Notes for same Order

  • Resolved Kuldeep Upreti

    (@kuldeepupreti)


    4 months ago

    Hi,

    I’ve been using the ShipStation Integration for quite some time without issues. However, over the past week, I’ve noticed that for certain orders, there are exactly 12 duplicate order notes being sent to ShipStation. These notes contain information such as:

    “Products shipped via FedEx on [DATE] with tracking number XXXXXXXXXXXX.”

    Additionally, I’m receiving the same tracking number repeated 12 times for these specific orders from ShipStation.

    We are using the ShipStation API to generate shipping labels. Interestingly, this issue only occurs when labels are created via the API. If we generate the label directly from the ShipStation dashboard, everything works as expected, and no duplicates are observed.

    Could you please help investigate and resolve this issue? Let me know if you need any logs or additional details to assist with troubleshooting.

Viewing 1 replies (of 1 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Kuldeep Upreti,

    Thank you for contacting WooCommerce support.

    I understand you’re experiencing an issue where ShipStation integration creates 12 duplicate order notes with repeated tracking numbers when using the API, but not when generating labels directly from the dashboard.

    Could you share screenshots of Order Notes for the affected orders and provide the System Status Report? This will help me investigate further and check if it’s related to a similar issue reported previously.

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.