Multiple Tracking Numbers and Order Notes for same Order
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Hi,
I’ve been using the ShipStation Integration for quite some time without issues. However, over the past week, I’ve noticed that for certain orders, there are exactly 12 duplicate order notes being sent to ShipStation. These notes contain information such as:
“Products shipped via FedEx on [DATE] with tracking number XXXXXXXXXXXX.”
Additionally, I’m receiving the same tracking number repeated 12 times for these specific orders from ShipStation.
We are using the ShipStation API to generate shipping labels. Interestingly, this issue only occurs when labels are created via the API. If we generate the label directly from the ShipStation dashboard, everything works as expected, and no duplicates are observed.
Could you please help investigate and resolve this issue? Let me know if you need any logs or additional details to assist with troubleshooting.
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