Multiple Support Tickets – No Reply for weeks

  • Resolved rftmarketing

    (@rftmarketing)


    3 years, 9 months ago

    Has any other free users experienced a lack of response on tickets?

    I’m a free user but Ninja forms’ website says they provide support for free users. I have submitted 2 tickets over the last 7 weeks (May 10 and June 3) for the same question, and both have not been answered.

    I troubleshooted to find the source of the plugin conflict, provided verbatim direction to resolve from the plugin having an issue with Ninja Forms, and now I can’t get support.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Curtis

    (@curtisbrownlee)

    Hi, I am Curtis from the Ninja Forms team. Our team strives to answer inquiries within 48 hours. If you would, can you send me an email at [email protected] so that I can look into your request?

    Plugin Support Curtis

    (@curtisbrownlee)

    Hi,

    I searched our system and located a ticket that was escalated to the engineering department to investigate the plugin conflict noted within the ticket. I have pinged the engineering team to inquire about this ticket. We sincerely apologize for the frustration.

    Thread Starter rftmarketing

    (@rftmarketing)

    Thanks Curtisbrownlee! I’ll keep an eye out for other updates.

Viewing 3 replies - 1 through 3 (of 3 total)
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