Multiple send attempts needed

  • Resolved fredurble

    (@fredurble)


    5 years, 3 months ago

    I am having an issue with Contact Form 7 version 5.1.6.
    I have reCaptcha v3 installed correctly and shows on each web page.
    When I try to click send on the contact form, I get the orange box saying the message cannot be sent and to try again later.
    If I click a second or third time, I get the same orange error message.
    Occasionally if I keep clicking, I sometimes get a message showing the email has been submitted successfully and I receive the email properly.

    What could be causing this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I tested your form, starting with seeing how your form responds to trying to send with required fields not completed.

    I immediately see the continuously spinning arrow which is a common sign of a conflict with your WP theme or one of the other plugins you are using.

    I’m also seeing the following console area:

    VM8:1 POST https://www.pulsetech.org/wp-json/contact-form-7/v1/contact-forms/336/feedback 401 (Unauthorized)

    I suspect this is may be a cause of your problems.

    Switch temporarily (nothing will be lost when you switch back) to a WP default theme & disable all plugins other than Contact Form 7 to see if the problem goes away.

    If it does you can switch back to your theme & re-activate each plugin one by one to see when the problem occurs.

    Thread Starter fredurble

    (@fredurble)

    Neil,

    Thanks so much for taking a look at the form!

    Your suggestion certainly made sense, and I tried it by disabling all plugins except Contact Form and set the theme to Twenty Nineteen, a default theme.
    The same error result happened.

    I did also check to assure reCaptcha 3 was installed correctly and it was, and logo shows on all pages.

    Do you think there’s anything else that could be tried?

    Thread Starter fredurble

    (@fredurble)

    Update:

    Even though I show the reCaptcha logo on all pages and it showed as active in the contact integration screen, I removed reCaptcha and the email send worked.

    Then, I went to the reCaptcha website and regenerated new site and secret keys and reactivated the option, and the email now works properly.

    Neil: Thank you again for your time to look at my form and the assistance!

Viewing 3 replies - 1 through 3 (of 3 total)
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