Multiple problems with this plugin

  • Resolved techbus

    (@techbus)


    3 years ago

    I have followed all the setup / configuration guides but still have these problems after switching to this plugin:

    1. Checkout page – no gap between payment method selector and Paypal button.

    2. Checkout page – Terms & Condition link does not nothing when clicked.
    (worked before this plugin)

    3. Woocommerce Subscriptions: My Account > My Subscription > Change Payment – Paypal option states: “No PayPal payments saved, in order to use a saved payment you first need to create it through a purchase.”
    (this applies to customers who have saved card details via Stripe and customers who have Paypal recurring payments before this plugin was installed.)

    4. My Account > Payment methods > Add payment method – Paypal not listed

    5. My Account > PayPal payments – No payments available yet.
    (this applies to all customers even if they have Paypal recurring payments setup before this plugin)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @techbus,

    Happy to clarify:

    1. The button positioning/spacing could be adjusted with simple CSS or with a filter but it depends a bit on the theme and how it looks like exactly. Could you maybe provide a link to your site so we can better judge it?

    2. I don’t see any impact on this functionality as it works well for us. Does this behavior persist for you with the Storefront theme and all plugins except for WooCommerce and PayPal Payments disabled? Does enabling/disabling PayPal Payments make a difference in that config then?

    3. We are working to improve the documentation and also the functionality around this. As of version 1.7.0, subscriptions can only be switched from a different gateway to PayPal or PayPal Card Processing when a payment method has already been saved. When there is no saved payment method, it will not be possible to switch the payment method of the subscription.
    One of the next updates will provide relevant improvements to make it possible to switch the payment method even if no vaulted token is available yet.

    4. This menu has no interaction with PayPal Payments and comes from a different plugin.

    5. The PayPal payments section displays exclusively payment methods that were saved via PayPal Payments. These credit cards can be used to test Vaulting in the sandbox: https://developer.paypal.com/limited-release/vault-payment-methods/vault-sdk/#link-testcards
    Eventual previous subscriptions or recurring payments will not be displayed on this page. This menu only serves to view and delete saved payment methods and a future update will add the possibility to save a payment method from this page without performing a purchase.

    I hope that makes it a bit more clear. If any questions remain, don’t hesitate to let us know. Thanks!

    Kind regards,
    Niklas

    Thread Starter techbus

    (@techbus)

    Thank you for the speedy and in depth reply.

    1. It seems to be happening to a lot of people and different themes. Is there CSS code which would work on all themes? e.g. just to make a small space above the Paypal button on checkout? I am not sure of what exactly I should use.

    2. It was a theme problem – got it fixed. Thanks.

    3. I am a bit confused. In my testing – one example I tested was a customer who has already card details saved via Stipe. When they go to My Account > My Subscription > Change Payment – Paypal option states: “No PayPal payments saved, in order to use a saved payment you first need to create it through a purchase.” I am correct in thinking that in this instance – they should be able to switch to Paypal?

    4. Is this menu not native to Woocommerce? It shows up in this documentation: https://woocommerce.com/document/woocommerce-endpoints-2-1/. The Stripe payment option shows up – so I would assume Paypal should too?

    5. What is the best way to change a current Paypal recurring payment to use the new Paypal Payments plugin – so it can show here?

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    most issue related to subscription issues that start after upgrading the PayPal plugin are explained in this documentation.

    If you still need support on any of the other issues, please open separate threads for them.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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